Fostering Learning Beyond the Classroom

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To foster a learning environment that builds upon formal learning, engages employees and creates competitive differentiation, organizations must embrace and support learning wherever it occurs. To do so, we need to provide the tools and technology that enable this to happen, as well as an understanding of how the role of learning professionals is evolving to support learning beyond the classroom. Join us for this one-hour webinar to discover how you can keep your training and development initiative up to pace with the rapidly evolving dynamics of how, when and where employees acquire knowledge. This webinar will cover an introduction to the SuccessFactors learning product and how the acquisition of Plateau Systems has propelled SuccessFactors into a leadership position.

Text of Fostering Learning Beyond the Classroom

Speaker: Mark Brandau Director, Product Marketing SuccessFactors

Ed Cohen Vice President, Learning Product Technology SuccessFactors

Moderator: Kellye Whitney

Managing Editor Chief Learning Officer magazine

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Fostering Learning Beyond the Classroom

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Kellye Whitney Managing Editor Chief Learning Officer magazine

Fostering Learning Beyond the Classroom

#CLOwebinar

Fostering Learning Beyond the Classroom

Mark Brandau Director, Product Marketing SuccessFactors Ed Cohen Vice President, Learning Product Technology SuccessFactors

6 SuccessFactors Proprietary and Confidential 2011 SuccessFactors, Inc. All rights reserved. SuccessFactors Proprietary and Confidential 2011 SuccessFactors, Inc. All rights reserved.

Learning Beyond the Classroom Increasing the Business Impact of Learning

Mark Brandau Ed Cohen Director, Product Marketing Vice President, Learning Technology

7 SuccessFactors Proprietary and Confidential 2011 SuccessFactors, Inc. All rights reserved.

SuccessFactors Company Profile

Ten years in the cloud

~$500M 2012 Revenue

5000 customers/15M users

Largest cloud deployment- 2M users

34 Languages - 168 Countries

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Customers Who Are Global Leaders In Their Industries

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Two Leaders Coming Together

SuccessFactors continues to be the clear market share leader.

Magic Quadrant for Employee Performance Management Software

Magic Quadrant for Corporate Learning Systems

Source: Gartner (March 2011)

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Business Execution

Analytics and Workforce Planning

Next Generation Core HR

Social Collaboration

Strategy

Attract and Retain

Succession Recruiting 2.0

Social Sourcing Career Planning

Learn and Develop

Learning Mgmt Social Learning

Content as a Service Extended Enterprise

Align & Perform

Goals Performance Calibration

Compensation

Business Results

SuccessFactors Cloud Platform

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The Most Comprehensive Learning Solution Available

SuccessFactors Learning

Learning Management

System (LMS)

Instructor Led Training (ILT)

eLearning

Task Oriented OJT

Virtual Learning

Exams/ Assessments

Social Learning

Mentoring/ Development

Concept oriented OJT

Near real-time knowledge objects from SMEs

Collaborative groups and communities

Extended Enterprise

Customers education

Partner training

Revenue requirements

eCommerce

Analytics & Workforce Planning

Content Management & Distribution

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Learning by the Numbers

Profession- or industry-specific content

Average cost per learning hour created

Learning spend per employee

Learning budget as a % of Payroll

Source: ASTD, 2010 Study !

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Learning Beyond the Classroom

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Whats Impacting Learning Organizations Today?

Modern Consumer Expectations The pull of internet easy learning

Rapidly Changing Demographics Five generations working side-by-side

Pace and Demands of Global Business More accountability and faster results

SaaS Technology Cloud computing arrives in talent management

Mandate for Metrics Prove L&D pays off

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Mode Methods Examples

Formal Involves training professionals and LMS Programs and courses with specific

structure and defined learning objectives

Classroom or Virtual ILT eLearning Task based OJT Assessments, Exams, Certifications

Informal

May not involve training professionals

Without instructional design disciplines Two predominant types: On-demand learning (self-directed) Social learning (collaborative)

SME / SME Networking Experiential OJT Mentoring/ Coaching Group Collaboration Self-directed (e-learning, books, RSS, etc.) Learning thru interaction w/ content Collaborative learning thru engagement

with peers, colleagues, SMEs Communities of Practice (CoPs), Quality

Councils, Wikis, Blogs, etc.

Blended/ Multi-Modal

Combination of Formal and one or more Informal Modes

Blended approaches vary by industry & role

Cutting through the Clutter (and the Classroom)

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Push Structured

Platform Scheduled Formal

Instructor Centric

The Formal Push

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Meets the Informal Pull

Pull Read/Write

Platform Self-Service Informal

User/ Learner Centric

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Examining Social Medias Pull the Big Three

Raw Media

Blogs, Wikis, Crowdsourcing

Social Tabloids

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The Push And Pull Creates The Following Learning Challenges

Intentional v. Accidental Social Leaning

Customers want an integrated platform that allows them to use the fewest possible vendors to implement a solution for recruiting, performance and succession, compensation, learning, and collaboration.

Privacy and security issues

Integrated platform for seamless talent management experience

Intuitive way for SMEs to add content and contribute to communities

Cultural considerations

(not only demo/ geo, but broader company culture)

Influx of Gen Y expect Web 2.0

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One More Challenge

Technology can be an huge distraction to learning and training if applied incorrectly!

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Addressing the Challenges with Next Generation Blended Learning

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Perf

orm

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Time

Formal

Formal + eLearning

Formal + eLearning + Informal Self-Directed

Formal + eLearning + Informal Self-Directed + Social Learning

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Increasing Business Performance With A Comprehensive Solution

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Perf

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Formal

Formal + eLearning

Formal + eLearning + Informal Self-Directed

Formal + eLearning + Informal Self-Directed + Social Learning

Flexible, Proven LMS

Innovative, Intuitive Social Learning

Actionable Analytics

Single BizX Suite

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Huge Productivity Gains Possible on Just Information Access Speed!

Plus, IDC estimates the average knowledge worker spends 15-30% of their time looking for information.

With 30% improvement, they spend 10.5% to 21% of their time looking for information up to 9 percentage points of productivity improvement for the workforce!

McKinsey Study on Companies Internal Use of Web 2.0 Technologies

% of Companies ReporBng

Average % Improvement

Increasing speed of access to knowledge 77 30

Source: McKinsey, December 2010!

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Sample Blend by Industry Potential Learning Blend: Tran