Fostering Learning Beyond the Classroom

Speaker: Mark Brandau Director, Product Marketing SuccessFactors

Ed Cohen Vice President, Learning Product Technology SuccessFactors

Moderator: Kellye Whitney

Managing Editor Chief Learning Officer magazine

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Fostering Learning Beyond the Classroom

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Kellye Whitney Managing Editor Chief Learning Officer magazine


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Mark Brandau Director, Product Marketing SuccessFactors Ed Cohen Vice President, Learning Product Technology SuccessFactors

6 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.

Learning Beyond the Classroom – Increasing the Business Impact of Learning

Mark Brandau Ed Cohen Director, Product Marketing Vice President, Learning Technology

7 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.

SuccessFactors Company Profile

Ten years in the cloud

~$500M 2012 Revenue

5000 customers/15M users

Largest cloud deployment- 2M users

34 Languages - 168 Countries


Customers Who Are Global Leaders In Their Industries


Two Leaders Coming Together

“SuccessFactors continues to be the clear market share leader.”

Magic Quadrant for Employee Performance Management Software

Magic Quadrant for Corporate Learning Systems

Source: Gartner (March 2011)


Business Execution

Analytics and Workforce Planning

Next Generation Core HR

Social Collaboration

Strategy

Attract and Retain

Succession Recruiting 2.0

Social Sourcing Career Planning

Learn and Develop

Learning Mgmt Social Learning

Content as a Service Extended Enterprise

Align & Perform

Goals Performance Calibration

Compensation

Business Results

SuccessFactors Cloud Platform


The Most Comprehensive Learning Solution Available

SuccessFactors Learning

Learning Management

System (LMS)

•  Instructor Led Training (ILT)

•  eLearning

•  Task Oriented OJT

•  Virtual Learning

•  Exams/ Assessments

Social Learning

•  Mentoring/ Development

•  Concept oriented OJT

•  Near real-time knowledge objects from SMEs

•  Collaborative groups and communities

Extended Enterprise

•  Customers education

•  Partner training

•  Revenue requirements

•  eCommerce

Analytics & Workforce Planning

Content Management & Distribution


Learning by the Numbers

Profession- or industry-specific content

Average cost per learning hour created

Learning spend per employee

Learning budget as a % of Payroll

Source: ASTD, 2010 Study !

13 SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 13

Learning Beyond the Classroom


What’s Impacting Learning Organizations Today?

Modern Consumer Expectations The “pull” of internet easy learning

Rapidly Changing Demographics Five generations working side-by-side

Pace and Demands of Global Business More accountability and faster results

SaaS Technology Cloud computing arrives in talent management

Mandate for Metrics Prove L&D pays off


Mode Methods Examples

Formal •  Involves training professionals and LMS • Programs and courses with specific

structure and defined learning objectives

• Classroom or Virtual ILT • eLearning • Task based OJT • Assessments, Exams, Certifications

Informal

• May not involve training professionals

• Without instructional design disciplines Two predominant types: • On-demand learning (self-directed) • Social learning (collaborative)

• SME / SME Networking • Experiential OJT • Mentoring/ Coaching • Group Collaboration • Self-directed (e-learning, books, RSS, etc.) • Learning thru interaction w/ content • Collaborative learning thru engagement

with peers, colleagues, SMEs • Communities of Practice (CoPs), Quality

Councils, Wikis, Blogs, etc.

Blended/ Multi-Modal

• Combination of Formal and one or more Informal Modes

• Blended approaches vary by industry & role

Cutting through the Clutter (and the Classroom)


§  Push §  Structured

Platform §  Scheduled §  Formal

Instructor Centric

The Formal Push


…Meets the Informal Pull

§  Pull §  Read/Write

Platform §  Self-Service §  Informal

User/ Learner Centric


Examining Social Media’s Pull – the Big Three

“Raw” Media

Blogs, Wikis, Crowdsourcing

“Social Tabloids”


The Push And Pull Creates The Following Learning Challenges

–  Intentional v. Accidental Social Leaning

Customers want an integrated platform that allows them to use the fewest possible vendors to implement a solution for recruiting, performance and succession, compensation, learning, and collaboration.

–  Privacy and security issues

–  Integrated platform for seamless talent management experience

–  Intuitive way for SMEs to add content and contribute to communities

–  Cultural considerations

(not only demo/ geo, but broader company culture)

–  Influx of Gen Y expect Web 2.0


One More Challenge…

Technology can be an huge distraction to learning and training if applied incorrectly!


Addressing the Challenges with Next Generation Blended Learning

0

10

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100

Perf

orm

ance

Time

Formal

Formal + eLearning

Formal + eLearning + Informal Self-Directed

Formal + eLearning + Informal Self-Directed + Social Learning


Increasing Business Performance With A Comprehensive Solution

0

10

20

30

40

50

60

70

80

90

100

Perf

orm

ance

Time

Formal

Formal + eLearning

Formal + eLearning + Informal Self-Directed

Formal + eLearning + Informal Self-Directed + Social Learning

Flexible, Proven LMS

Innovative, Intuitive Social Learning

Actionable Analytics

Single BizX Suite


Huge Productivity Gains Possible on Just Information Access Speed!

•  Plus, IDC estimates the average knowledge worker spends 15-30% of their time looking for information.

•  With 30% improvement, they spend 10.5% to 21% of their time looking for information – up to 9 percentage points of productivity improvement for the workforce!

McKinsey Study on Companies Internal Use of Web 2.0 Technologies

% of Companies ReporBng

Average % Improvement

Increasing speed of access to knowledge 77 30

Source: McKinsey, December 2010!


Sample Blend by Industry Potential Learning Blend: Transportation

Informal self-directed

10% Informal Social Learning 10%

20% Formal

Potential Learning Blend: Retail

80% Formal




Sample Blend by Function Potential Learning Blend: Finance Potential Learning Blend: Sales



50% Formal

15% Formal




• Learners have the opportunity to easily, continuously expand skills, resources and contacts

Next-Generation Blended Learning Benefits

Blended learning is the highest impact way to deliver corporate training on mission critical business initiatives… the ROI for some of these programs has been more than 700%.

• Improve efficiency and increase workforce competitiveness and effectiveness

• Easy to tune/adjust the “Learning Numbers” – i.e., cost per learner or cost per instructor hour by changing the media

• Mode/media mix can be tailored to the learner and location for optimum results


Q&A

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Contact Us

[email protected] 800-809-9920

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