Powering LocalOperationsSupport for the

Largest GlobalSporting EventWith over ten stadia, multiple media centers, critical accreditationcenters, numerous hotels, airports, an International BroadcastCenter and the critical IT Command Center (ITCC), the local IT

operations support for FIFA is a necessity rather than a value-add.

Challenges• The event-based support and its IT architecture was quite

different from the conventional one in the IT industry• Shorter timelines in terms of getting the resources on-

boarded

Solution• Developed a centralized deployment plan, for error-free

execution• Centralized asset management and monitoring resulting in

end-to-end coverage

Benefits• 33 servers, 947 laptops, 712 printers, 217 cameras, and

700+ mobile phones were deployed flawlessly• Heightened customer delight due to the smooth deployment

process• 100% accountability of assets

Non-conventional implementation in a non-traditional environmentWhen it comes to any sporting event, each implementation is unique. Since this implementation was event-based, its IT architecture wasdifferent from the conventional, and required a lot of effort to design the framework. End-to-end framework development and operationsimplementation was the need of the hour. There was a daunting challenge of rigid timelines and staff-related logistics.

Flawless delivery of services attained due to excellent planningClose to a thousand laptops were imaged for the event using ‘Windows Deployment Services’ and 100+ Accreditation (ACR) printers wereconfigured and deployed at the ACR centers. This was possible only through meticulous planning and flawless execution. 80% of thedeployment was executed without zero issues or challenges and resulted in increased customer delight.

Key events implemented using this framework• FIFA Preliminary Draw - 2007

• FIFA Confederations Cup - 2009

• FIFA World Cup Draw -2009

A centralized structure was the key factor for implementationTo ensure smooth functioning ofoperations, a Local Operations Team (LOT)was formed. Its operations were controlled

by the IT Command Center (ITCC), whichwas centrally located and functioned as thehub of all activities.

A Master Deployment Plan was preparedand, the entire event hardware wasconfigured, shipped and deployed at

various locations according to this plan. Theteam at the venue was responsible for allhardware installations/de-installations.

The centralized Asset Management Team(AMT) and Deployment team tracked the movement of the assets and the deployment respectively. The Hotline teams operating from ITCommand Centre (ITCC) were responsible for logging calls received from venues and assigning them to appropriate resolution groups.

LOTPort Elizabeth

LOTDurban

LOTCape Town

LOTNelspruit

LOTJohannesburg SC

ITCC- Hotline Team- Security Team- Windows Team- Deployment Team- Asset Management Team

LOTJohannesburg EP

LOTPolokwane

LOTPretoria

LOTRustenburg

LOTIBC

LOTFIFA HQ

LOTBloemfontein

About Mahindra SatyamMahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deepindustry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform

their highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, businessintelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key

capabilities.

Mahindra Satyam is part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firmsbased in India. The Group’s interests span financial services, automotive products, trade, retail and logistics, information technology

and infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

www.mahindrasatyam.com

ContactTo know more, write to rfi@MahindraSatyam.com

FIFA 2010 Event Management Solutions• Cost Effective Accreditation systems: Designed for over 250,000 accreditations during the World Cup

• Consolidation of Volunteer Management Systems: For over 130,000 volunteers

• Hosting of an Efficient Transportation System: Including all ground transport

• Enhanced Space and Material Systems: Deployment of over $1 Billion of assets during the World Cup

• Incorporating Robust Ticketing System: Testing and deploying the product to sell more than 3 Million tickets