[EN] ECM: Whithersoever | Keynote by Ulrich Kampffmeyer @ M-Files EMEA Partner Meeting Munich 2015

PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2015

Postfach 20 25 5520218 Hamburg 1

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> 2. Mai 2023 / Quelle: PROJECT CONSULT 1

ECM: Whithersoever

Dr. Ulrich KampffmeyerMunich, 9.9.2015

M-Files EMEA Partner Meeting

ECM: Whithersoever M-Files 2015 EMEA Partner MeetingDr. Ulrich Kampffmeyer 2


Agenda ECM: Whithersoever

I. State of The ArtFrom ECM to EIM and Beyond

II. Twelve Challengesi. Agile Content & the Death of the Traditional Documentii. Infrastructure and the Descent to the Foundations iii. Integration and the Disappearance from the Desktopiv. Mainstream and the Obliviousness of Traditional ECM Vendorsv. Mobile and the New Usage Paradigmvi. Natural Language and the Decline of the Keyboardvii. Multilinguality and the Importance of Metadataviii. Cloud and the End of On-Premiseix. Information Governance and its last Stronghold: Records Managementx. Automation and the Change of Workxi. Big Data and the Revolution of Search & Analytics xii. Ubiquity and the New Universe of Information

III. Digital TransformationThe Impact on Earth, Society, Economy, Culture, and YOU



Agenda

1. Einführung

STATE OF THE ART



State of the Art

From ECM to EIM

&Beyond



State of the Art

The term ECM is under pressure!

To understand the disrupting forces,we must return to the roots.



State of the Art

Enterprise Content Management (ECM) is the strategies, methods and tools used to

capture, manage, store, preserve, and deliver content and documents

related to organizational processes.

ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.

AIIM international 2008



State of the Art

CAPTURE

PRESERVE

DELIVERSTORESTORE WCM

RM

WF/BPM

DMCollab

The ECM Components Model, PROJECT CONSULT, 2003

MANAGE



State of the Art

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DMCollab

Document Management Collaboration

Web ContentManagement

OutputManagement

Archiving

Input Management

InformationLifecycle

Management

RecordsManagementWorkflow /

BusinessProcess

Management

MANAGE

The ECM Components Model, PROJECT CONSULT, 2003



State of the Art

Some vendors are trying to introduce new terms:

#nextECM#ECMnext

#next_gen_ECM#CloudECM#postECM

# AgileECM#SocialECM

# …



State of the Art

One big problem of the ECM scope:

ECM tools and strategies allow the management of an organization's

unstructured information, wherever that information

exists.



State of the Art

The original scope of ECM

Unstructured ContentUnstructured Content

DataDataBusiness ProcessesBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003



State of the Art

The conjunction of unstructured content with structured data and processes!



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE




State of the Art

A self-fulfilling prophecy!



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE




State of the Art

Joint CI & NCI with processes and business applications is …



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE




State of the Art

Enterprise Information Management



STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE


EIM



State of the Art

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DMCollab

ECM

Enriched with functionality

for the management

and use of information

EIM



State of the Art

EIM

Enterprise Search

Social Business

Multi-Channel

Publishing

Multi-Devices Mobile

Cloud,SaaS &

Ubiquitous

AutomationAuto-

Classification

Analytics (BigData, BI)

Web 2.0Enterprise 2.0

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DMCollab

ECM



State of the Art

Information Gover-nance

Natural Language Multi-

ChannelCommuni-

cation

UniversalAccess

Security&

SafetySTORE

Knowledge Manage-

ment Semantics

IdentityManage-

ment

EIM

EIM Ecosystem

21


ECM: Whithersoever M-Files 2015 EMEA Partner MeetingDr. Ulrich Kampffmeyer

1 TWELVE CHALLENGESTWELVE CHALLENGES



Twelve Challenges: i

Agile Content&

The Death of the Traditional Document



The classic document as we know it - PDF, scan, Word a.s.o. -

is dying!

The virtual document - data displayed in a layout or app -

only simulates a document.




There is no longer a sharp delineation between structured and unstructured.

Todays systems must cope with any and all types of data and information.

When documents turn into data, there are major implications for the

legal character of the resulting information objects.




Infrastructure&

The Descent to the Foundations

Twelve Challenges: ii




The future of ECM:Only the foundation of the building




ECM is turning into services on a middleware layer

below the applications.

ECM provides access to a unified, federated repository – indepently of

the application of origin.



IntegrationTwelve Challenges: iii

&The

Disappearance from the Desktop



Twelve Challenges: iii

Standard interfaces to all majorplatforms and applications are an essential requirement for

ECM products.

Cloud and mobile add to the confusion of architecture and standard interfaces

of ECM solutions.



Twelve Challenges: iii

Integration into other applications is crucial for ECM as infrastructure.

There is no need for overloaded ECM clients –

enabling with viewers, electronic folders and other embedded modules

is enough for the user interface.



Mainstream&

The Obliviousness of Traditional ECM Vendors

Twelve Challenges: iv



Twelve Challenges: ivThe changing ECM marketplace

Forrester Wave™ ECM Business Content Services

2015




Traditional ECM vendorshave missed the boat.

Their adoption of new technologies is lagging behind

and there is little or no own innovation.




The upcoming battle for market share will involve not only traditional ECM

vendors, but also include the big standard software vendors, cloud

service providers, and many others.

Vendors of standard software will continue to add ECM features to their

products and services.



MobileTwelve Challenges: v

&The New Usage

Paradigm



Twelve Challenges: v

Mobile changes everything:• Small devices and small displays.• Apps are the revival of fat clients.• New usage models with focused,

slimmer functionality.• Information at your fingertips,

anytime, anywhere, any source, any format.

• Intuitive user interfaces.







Cautions:• Small displays and weak, slow

connections are not sufficient for traditional documents.

• There are many security issues.• Integration into line of business

applications is typically spotty.



Natural Language

Twelve Challenges: vi

&The Decline of the Keyboard




System control and data entry were dominated by keyboard and

mouse in the past.

New systems use speech and other acoustic, visual or sensoric means.




Going forward, information management must be able to:• Manage audio, video, and other

multi-media objects.• Retrieve, access and explore

complex media objects.• Cope with the larger size, number

and representation of these information objects.



MultilingualityTwelve Challenges: vii

&The

Significance of Metadata



Twelve Challenges: vii

The globalization of information exchange and commerce works

only with multilingual information systems.

The knowledge and wisdom of internet resources can only be

leveraged by overcoming language barriers.



Twelve Challenges: vii

Automated, synchronous translation and interpretation

become obligatory.Only structured and controlled metadata and thesauri deliver

reliable results for legal and commercial translation and information classification.



Twelve Challenges: iix

The Cloud&

The End of On-Premise




The cloud is here!

The cloud is a major challenge for conventional on-premise ECM

solutions.




The cloud offers different models for using modern ECM solutions:

• Outsourcing to a computer center• IaaS and PaaS• Ready-made SaaS• Hybrid of on-premise and cloud

architectures• Combinations of these features







Only ECM vendors who provide cloud-based ECM services at

reliable computer centers will survive in the long run.

All cloud service providers will offer storage, archiving and ECM to make

users stay on their platforms.



Twelve Challenges: ix

Information Governance&

Its Last Stronghold:

Records Management




A battle between light & darkness?Enterprise Search vs. Records Management

Enterprise search and content analytics promise to find everything,

without structure and without organized metadata.







Due to legal and regulatory requirements

– and the natural human need to organize large sets of objects –

records management is here to stay.

Metadata, control, security, processes and quality are attributes of records

management and information governance solutions.



Twelve Challenges: x

Automation&

The Change in Work




The office is the last place in the enterprise that has not yet been

automated.Automation is the key to overcoming the bottleneck of information entry, media gaps, information provision,

process control, and individual proficiency.




Business process management and automatic classification & indexing are key

components of modern ECM systems.Self-learning workflow solutions offer an

additional challenge.But they must be enriched by collaborative

functionality. Otherwise they will end up non-transparent,

static, hard-wired, and inflexible.



Twelve Challenges: xi

Big Data&

The Revolution in Search & Analytics




A differentiation is needed - all big data is not created equal:• Big Data – An information storage

& management problem• Big Data – Analytics and predictive

analytics• Big Content … do we really need this

differentiation? It‘s all data, right?




The Gartner Hypecycle 2015: Big Data




Big data offers new ways to use information:• Dynamic generation of views and

context during runtime • Analyzing information beyond

predefined structures• Automization of classification processes• Generating context and relations in

workflows and collaboration




But– although mainly unstructured –big data collections and results of

analytics must be stored and managed.

By ECM?



Twelve Challenges: xii

Ubiquity&

The New Universe of Information




An information explosion!Information everywhere,

on millions and billions of devices.

Today it is uncontrolled, insecure, unmanaged.







Growth of Information Worldwide 2015: 12 ZettaByte

1 ZettaByte = 1 Billion TeraByte




The information explosion!Videos, IoT data, audio, multimedia,

e-mails, images, …

A new task forECM?

67


ECM: Whithersoever M-Files 2015 EMEA Partner MeetingDr. Ulrich Kampffmeyer

3 DIGITAL TRANSFORMATION

THE DIGITAL TRANSFORMA

TION



Digital Transformation

The Impact on Earth




The Impact on Earth




We use about 12% of all energy

for communication & information systems



The Digital Transformation




The Impact on the Society




The Impact on the Society




Knowledge at your fingertips.But control of the technologies and

information plus money splits society into new groups.

The Digital Divide.







The Impact on Culture




The Impact on Culture




Globalization and information overflow are leveling

local and regional culture.

We are losing identities!And we might even lose the book!



The Impact on the Economy




The Impact on the Economy





We are

100% dependent on the availability and

accuracy of electronic information!

There is no way back!



http://madisoncollege.edu/impact/images/theme_jot_advanceNowIndustryTargets.png

No civilisation!

Electronic archives are the memory of the

information society.




The Impact on YOU!




The Impact on YOU!




We are becoming information junkies, always online.

The workplace is changing, and robots and software agents

are becoming coworkers.

Our concept of what constitutes a person is changing.




Will there be retreats from the digital world, will there be privacy?

We are manipulated and distorted by information.

1984 is upon us.



M-Files, you are part of the forces of change!

But as humans you arevictims of the digital transformation

as well!





Whithersoever

U n t e r n e h m e n s b e r a t u n gD r . U l r i c h K a m p f f m e y e r G m b H

PROJECT CONSULT

PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2015 89Postfach 20 25 55

20218 Hamburg

Have a great day @ theM-Files Partner Event!

Dr. Ulrich KampffmeyerEmail: [email protected]

www.PROJECT-CONSULT.com



Quellen- und BildnachweisLegende: Hintergrundbilder (H), Fotos (F), Tabellen (T), Grafiken (G), Zitate (Z), Sonstige (S):

Folie Quelle, Rechte, Links3-20 H sky-clouds-042(www.TheWallpapers.org)(2560x1920)21-66 H sky-clouds-010(www.TheWallpapers.org)(2560x1920)67-83 H sky-clouds-009(www.TheWallpapers.org)(2560x1920)

6 Z AIIM international 20087-8 G PROJECT CONSULT Whitepaper “Enterprise Content Management - zwischen Vision und Realität“ 2003

http://www.project-consult.net/files/ECM_Whitepaper_20031027.pdf11-14 G AIIM international 2003

15 G Von PROJECT CONSULT abgewandelte Version der Grafik der AIIM international 2003 aus dem Vortrag „Enterprise Information Management“ auf den OPENTEXT EIMDays 2013, in München

16 G PROJECT CONSULT Unternehmensberatung GmbH aus dem Seminar „EIM Enterprise Information Management 101“



26 F http://www.realgrund.de/uploads/tx_templavoila/fundament_teaser_01.jpg

32 G Forrester Wave™ ECM Business Content Services 2015 http://www.project-consult.de/ecm/sites/default/files/bilder/Forrester%20Wave%20ECM%20Q3%202015.JPG

37 G comScore, Morgan Stanley Research http://actualismarketing.com/wp-content/uploads/2015/05/Mobile-stats-vs-desktop-users-global-550x405.png

48 G AIIM Industry Watch „Mobile and Cloud: accessing, capturing and processing content”, Fig. 4, p. 8

All other sources, quotes and texts:Dr. Ulrich Kampffmeyer, PROJECT CONSULT Unternehmensberatung GmbH

http://www.project-consult.net/files/ECM_Whitepaper_20031027.pdf

http://www.project-consult.de/ecm/sites/default/files/bilder/Forrester%20Wave%20ECM%20Q3%202015.JPG

http://actualismarketing.com/wp-content/uploads/2015/05/Mobile-stats-vs-desktop-users-global-550x405.png



Quellen- und BildnachweisLegende: Hintergrundbilder (H), Fotos (F), Tabellen (T), Grafiken (G), Zitate (Z), Sonstige (S):

Folie Quelle, Rechte, Links52 G AIIM Industry Watch „Mobile and Cloud: accessing, capturing and processing content”, Fig. 6, p. 932 G Gartner Juli 201564 G http://theconnectivist-img.s3.amazonaws.com/wp-content/uploads/2014/05/Unknown.png

65 G http://image.slidesharecdn.com/innovationforbusinessexcellence-bullinger-141027225333-conversion-gate02/95/it-als-innovationsbeschleuniger-von-business-excellence-15-638.jpg?cb=1414723620

69-70 H Wiki Commons71 G http://assets.inhabitat.com/wp-content/blogs.dir/1/files/2013/03/e-waste-infographic-Metrofax-537x374.jpg

73-74 H http://1.bp.blogspot.com/-exdW9VWjMug/Uck1Q5B0mNI/AAAAAAAAAF4/h3Nj_16XaQo/s1600/Impact-of-technology-on-society.png75 G https://upload.wikimedia.org/wikipedia/commons/b/bd/Global_Digital_Divide1.png77-78 H http://radenbrea.com/wp-content/uploads/2012/11/biblioteca_20angelica_203.jpg

80-81 G http://madisoncollege.edu/impact/images/theme_jot_advanceNowIndustryTargets.png82 H http://www.temis.nl/lrt/img/no_data_omi.gif84-86 H Bühnenbild „Versuchung“ Carles Batlle - Theater Krefeld. Heiko Vollmer

87 H Internetrecherche

All other sources, quotes and texts:Dr. Ulrich Kampffmeyer, PROJECT CONSULT Unternehmensberatung GmbH