Empowering Your Organization to Follow Up the Right Way

  • Published on
    05-Apr-2017

  • View
    38

  • Download
    0

Transcript

This Is Where The Title Will Go

Empowering your organization to follow up the right wayDanny CoxDirector, Customer Support and InsightsJetBlue

Danny CoxDirector, Customer Support and InsightsFor more than 10 years, has served various leadership roles at JetBlue across finance, commericial, IT and now customer support.Currently has the pleasure of overseeing the world class teams of the Customer Commitment (including Customer Recovery and Social Media), TrueBlue, Customer Insights and Budgets in the Salt Lake Support Center of JetBlue.This role allows me to daily engage with the most passionate and commitment group of customer advocates. Whether youre our most loyal Mosaic Customer or a Customer that was impacted by an unfortunate travel experience, we strive to make your interaction with us one that leaves you glad you choose the JetBlue experience22015 QUALTRICS LLC.

2015 QUALTRICS LLC.

#

42015 QUALTRICS LLC.

2015 QUALTRICS LLC.

Influencecan/couldshouldWhere do frontline employees operate?

#

Seven keys to empowering your employees to follow up the right way

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers6

1. Empower your employees to engage

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers7

2. Monitor and mine the macro

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers8

3. Mind and care for the micro

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers9

4. Treat everyone well by not treating them the same

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers10

5. Live the mission at every level

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers11

6. Where possible, let guidelines and principles guide

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers12

7. Let this be fun

Now its important to mention that not all site visitors are equally important. Top organizations are able to clearly prioritize which segments are most important to listen to, and adopt strategies to ensure they both hear and respond to these needs quickly.

In one piece of research, Gartner asserted that revenue growth is often remarkably concentrated in small sub-segments of a typical companys customer base. These segments merit attention and should be engaged early and often for feedback to ensure they are receiving all they need/want to continue as customers13

Q&A

Thank You!