A case study of strategies adopted by HCL Technologies

EMPLOYEE FIRST CUSTOMER SECOND

(EFCS)

Employee Engagement Employee engagement describes the system

through which a worker develops positive social and emotional ties to an employer.

It is required to:

To Retain Important Talent

Resource

To Retain Important Talent

ResourceTo maintain

the Reputation of the

organisation

To maintain the Reputation

of the organisation

To save the cost of new Recruitment and Training

To save the cost of new Recruitment and Training

To safeguard the organisation’s

performance and result

To safeguard the organisation’s

performance and result

For Happy Customers

For Happy Customers

Quick Facts

Vineet Nayar’s, CEO of HCL Technologies, first hand account on transformation of HCL from slow decline to vitality and growth.

In the year 2000-2005, HCL started loosing its market share and started falling after remaining number one for many years.

After being appointed as the CEO by Shiv Nadar, the Chairman and Founder of HCL, Vineet said “ I want to be free to adopt and unconventional approach” and Shiv agreed.

• U&I Conversations

• Opinion Poll• 360 degree

feedback• Directions• Employee First

Councils• Career Power

• Wiki Portal• Business

Quotient• Knock Out• T2ID• E-zines

• Smart Services Desk

• Natasha• Work Life

Balance• I-fly

• Xtra Miles• O2 League• Innovations@

HCL• Champions

• My Page• My Projects

Portal• My Human

Capital• My Sales

World• My Resource

Management

Five Pillars of EFCS Philosophy

Result

Lower Attrition

Rate

Increase in

Revenue/

Employee

Increase in

Employee

Utilisation Rate

Featured as

“World Most

Modern

Management

Idea”

Key Learnings

Thank You !