Ed4 P9 Project Human Resources Management

Project Human Resource Management


Presentation initially prepared by Ken Dixon, PMP

Updated by Jon Ashby

Chapter 9 of the PMBOK® Guide (Fourth Edition)


Project Human Resource Management• The processes that organizes, manage, and lead the project team• Those with assigned roles and responsibilities for completing the

project• Members can change as the project progresses

Pages 215 - 242

Project Stakeholders

Project Team

Project Management Team

Project Sponsor

Project Manager

9.1 Develop HR Plan

Identify/document roles/responsibilities/

skill required/ reporting

Planning


Page 217

9.3 Develop Project Team

Improving competencies, team interaction, overall

environment

Executing


Tracking performance, providing feedback, resolving issues,

managing changes to optimise project performance

Executing

9.2 Acquire Project Team

Confirming availability/obtaining the people needed to complete the project

Executing

Project Human Resource ManagementProcesses


Develop Human Resource Plan (1 of 3)• Inputs

– Understand your organisation and environment– Availabilityof limited skills and experience– NB Plan for and develop options

• Tools and Techniques– Organisation chart– Use RAM (eg: RACI) and organisation charts (Pages

220/1)– Networking– NB For exam, need to have a basic understanding of

Organisational Theory• Outputs

– Human Resource Plan• Project roles and Responsibilities• Skills required• Reporting relationships• Project organisation• Staffing management plan

NB For exam, need to understand the American view of Recognition and Rewards

Pages 218 - 225

9.1 Develop Human Resources Plan

Inputs1.Activity resource requirements2.Enterprise environmental factors3.Organisational process assets

Tools and Techniques1.Organisation charts and position responsibilities2.Networking3.Organisational theory

Outputs1.Human resource plan


A Responsibility Assignment Matrix (RAM – RACI example)

RACI Chart Person

Activity Anne Ben Carlos Dina Ed

Define A R I I I

Design I A R C C

Develop I A R C C

Test A I I R I

Develop Human Resource Plan (2 of 3)


Organisational Theory

• Maslow's hierarchy of human needs• Herzberg

– Hygiene (failure can lead to dissatisfaction)– Motivational Factors

• McGregor Theory X: (developed by McGregor to describe how managers relate to subordinates)

• Theory Y:• Theory Z: (Developed by Ouchi. The source was the Japanese

workplace)

Develop Human Resource Plan (3 of 3)


Acquire Project TeamAcquire the human resources needed to complete

the project• Inputs

– People• What sort of people do you need on the team?• Who do you want on the team?• Who wants to be on the team?

• Tools and Techniques– Pre-assignment– Negotiation and influencing– Acquisition– Virtual teams

• Outputs– Staff assignments– Resource calendars– PM Plan updates

Pages 225 - 229

9.2 Acquire Project Team

Inputs1.Project management plan2.Enterprise environmental factors3.Organisational process assets

Tools and Techniques1.Pre-assignment2.Negotiation3.Acquisition4.Virtual teams

Outputs1.Project staff assignments2.Resource calendars3.Project management plan updates


Develop Project Team (1 of 2) • Inputs

– Staff assignments– Resource calendars– PM Plan

• Tools and Techniques– Interpersonal skills (soft skills)

• Empathy• Influence• Creativity• Group facilitation

– Training – informal or formal

– Team Building (Team Development Stages)• Forming• Storming• Norming• Performing• AdjourningPages 229 - 236


Inputs1.Project staff assignments2.Project management plan3.Resource calendars

Tools and Techniques1.Inter-personal skills2.Training3.Team-building activities4.Ground rules5.Co-location6.Recognition and rewards

Outputs1.Team performance assessment2.Enterprise environmental factors updates


Develop Project Team (2 of 2) • Tools and Techniques

– Ground rules• Clear expectations• Should be developed and enforced by the team • Meeting ground rules

– Co-location• Team members working in the same place

– Recognition and Rewards• Recognise and reward desirable behaviour• Team rewards are best

• Objectives– Improve skills of team members– Improve trust and cohesiveness among team members– Create a dynamic and cohesive team culture

• Outputs– Team performance assessment – Update personnel records of the people on the project

Pages 229 - 236


Inputs1.Project staff assignments2.Project management plan3.Resource calendars

Tools and Techniques1.Inter-personal skills2.Training3.Team-building activities4.Ground rules5.Co-location6.Recognition and rewards

Outputs1.Team performance assessment2.Enterprise environmental factors updates


Manage Project Team (1 of 3) Appointed

• Formal (Legitimate)• Reward• Penalty• Expert• Referent

Involves• Both formal and informal• A matrix environment• Tracking team performance• Providing feedback• Resolving issues• Coordinating changes

Interpersonal Skills• Leadership• Influencing skills• Effective decision making

Pages 236 - 242

Project Human Resource Management Page 239

• Reduce conflict• Differences of opinion - healthy and creative• Practice positive criticism• Generally manage their own conflicts• If conflict escalates then Project Manager steps in• Conflict should be addressed early and in private• Five methods of managing conflict:

1. Withdrawal: 2. Smoothing: 3. Compromising: 4. Forcing: 5. Problem Solving

Manage Project Team (2 of 3)


Manage Project Team (3 of 3) • Inputs

– Staff assignments– PM Plan– Team performance assessments (RM - team effectiveness)– Performance reports– Organisational process assets

• Tools and Techniques– Observation and Conversation– Conflict Management (RM – remember top 4)

• Schedules• Priorities• Resources• Technical opinions• Administrative procedures• Cost• Personality

– Issues logs– Interpersonal skills

• Outputs– Staffing changes – may or may not impact schedule– Inputs to performance appraisals

Pages 236 - 242

9.4 Manage Project Team

Inputs1.Project staff assignments2.Project management plan3.Team performance assessments4.Performance reports5.Organisational process assets

Tools and Techniques1.Observation and conversation2.Project performance appraisals3.Conflict management4.Issues log5.Interpersonal skills

Outputs1.Enterprise environmental factors updates2.Organisational process assets updates3.Change requests4.Project management plan updates

Business

Ed4 P9 Project Human Resources Management