1. Going Mobile: Managing a Diverse and Dispersed Workforce Jim Durso WP05 08/30/2010 1:30PM - 2:30PM Workforce Planning
2. Agenda Mobile Workforce Statistics and Trends Mobile Worker Lifecycle Types of Workforce Employees On-Boarding Assimilation Career Path Long-Term Success Mobile Workforce Mobile Worker Profile Manager Profile Business Advantages and Challenges Technology Challenges Workforce and Expense Mobile Applications Day in the Life of a Mobile Worker Key Factors Technical Mobile Advantages
3. Mobile Workforce Statistics and Trends
4. Mobile Workforce Statistics Business travelers are by nature a mobile workforce On average, mobile workers account for 35% of staff. Mobile workers spend an average of 20% of their work week traveling or away from their main place of work. Source: Gartner User Survey Analysis: Mobile Enterprise, 2007 Dramatic Growth IDC estimates the mobile workforce is growing by 15% annually The number of mobile workers accessing enterprise systems worldwide will top the 1 billion mark this year on the way to 1.2 billion by 2013, or more than a third of the worlds workforce The U.S. will remain the most highly concentrated market for mobile workers with 75.5 percent of the workforce, or 119.7 million workers in 2013, up from 72.2 percent in 2008
5. Mobile Workforce Statistics The number of mobile workers that perform business functions in non work environments is high. Ipsos-Reid reports that 92% of knowledge workers perform work related communications in non-work environments. There is a growing trend to provide mobile access to key business systems to increase productivity. Ipso-Reid studies show that BlackBerry smartphone users can turn 53 minutes of downtime into productive work time each day increasing overall productivity by nearly 30%.
6. Mobile Workforce Trends Organizations are focused on projects that increase productivity and decrease costs. Mobility is 2nd only to security for CIO spending priorities. While organizations look to increase mobile access, they are also concerned about security and minimizing risk.
7. Mobile Workforce Trends For the white collar mobile worker, the BlackBerry platform has become the corporate standard in North America. BlackBerry subscriptions increased in the third quarter of fiscal 2009 by 2.6M to over 21 million total subscriber accounts. Source: RIMs Second Quarter Results announced on December 18, 2008 Increase in acceptance of iPhone, iPad and Android devices More and more organizations are adopting mobile technology for their blue collar workers.
8. Mobile Workforce Trends Aberdeen Group surveyed companies that had mobile field-service systems reported an average improvement in worker productivity of 27 percent a 19 percent increase in customer satisfaction and retention a 17 percent improvement in overall profitability a 13 percent increase in service revenue Source: The Location-Based Mobile Field-Service Benchmark report, October 2006 The survey also found that the underlying key to success is easy to use applications that provide timely access to data to improve decision-making, enhance collaboration and expand the reach of communications.
9. Mobile Worker Lifecycle
10. Types of Workforce Employees Mobile Stationary At Home Worker
11. Mobile Worker Lifecycle Gain Confidence Mutual Prove Loyalty Commitment Shared Trust
15. Mobile Worker Skills Communicate Achievement Planning and Flexibility and Relationship and results Organization Adaptability Builder In touch with orientated networks Higher level of Cope with changing planning skills environments, Need to build Less Support and successful internal Multiple teams monitoring locations and situations and external Ability to change relationships Bridge gaps Higher degree of plans self-motivation Ability to build trust Variety on mediums Make contingency Independent plans problem solvers High level of transparency Satisfaction Focus Ability to spend time at multiple sites and clients
16. Manager Profile Dont Understand and Dont Results Micro-manage Recognize Their Micro-Manage Orientated World Excellent Motivator Communicator Manage Empathetic Team Builder Different People Differently
17. Business Advantages Improved Communicate on Easy Access to Technology and the Move Content Devices Supports Increased Complete Tasks Personal Productivity in Less Time Communication More Productive Enhanced Ability Pervasive Digital Than Tethered to Compete Information Workers
18. Business Challenges Stringent Detailed Isolationism Employee Training Review Process Programs Documented Network Job Security Expectations Security and Guidelines Define and Defined Work and Home Control Success Monitoring Life Balance Factors Process Build Clear Strong Standardized Communication Company Focus Policies and Process and Culture Compliance
19. Technology Challenges Access to Network Security Business Critical Applications Integration of Data Security Multiple Personal Mobile Devices Integrated Device Security Communications Tools
20. Workforce and Expense Mobile Applications
21. Mobile Applications - Key Factors Device Independent Anytime, Anywhere BlackBerry Win Mobile iPhone Symbian Android Windows/Apple Palm iPad Laptops Full Manager and Store and Forward Employee Functions
22. Technical Application Advantages 50% Better Application Reduce Data Consumption Performance by up to 93% 20.0 15.0 10.0 5.0 0.0 TIME 75-93% Data Consumption Reduction Data Consumption w/ mobiScaler Extends Battery Enterprise Class Life by 40-50% Security Applications and data on the device are rendered inaccessible indefinitely - until a new lease key is electronically issued. Securing your data even if the radio signal is off.
23. A Day in the Life of a Mobile Worker Before going to the airport: 7/29 Reviews Travel Checks Weather Booking
24. A Day in the Life of a Mobile Worker Before going to the airport: Secure Log In Clock On
25. A Day in the Life of a Mobile Worker In the airport before going to the client meeting: Checks Email, Reviews Deal Tasks, Calendar Closing Dashboard
26. A Day in the Life of a Mobile Worker In a cab from the airport to the client meeting: Enter Cost Center Select Position
27. A Day in the Life of a Mobile Worker In a cab from the airport to the client meeting: Select Cost Center/Position Reviews CRM Notes on Client
28. A Day in the Life of a Mobile Worker After getting out of the cab: Jul 29, 2010 Jul 1, 2010 Jul 30, 2010 Creates New Expense Adds Taxi Expense Report
29. A Day in the Life of a Mobile Worker During meeting with client and once its over: Checks order status and Cost Center Position Off enters new order
30. A Day in the Life of a Mobile Worker After client meeting and that night: Jul 29, 2010 Jul 29, 2010 Adds another taxi Adds client entertainment expense expense
31. A Day in the Life of a Mobile Worker After client meeting and that night: 7/29/2010 7/29/2010 7/28/2010 7/29/2010 Adds another taxi Orders car service to expense the airport
32. A Day in the Life of a Mobile Worker At Hotel room: Checks Email, Log off Tasks, Calendar
33. A Day in the Life of a Mobile Worker Next day before client meeting: Log In Clock On Enter Cost Select Position Select CCP Center
34. A Day in the Life of a Mobile Worker After meetings the next day: Cost Center Position Off Checks flight status
35. A Day in the Life of a Mobile Worker After meetings the next day: Checks in for the Checks Email, United flight Tasks, Calendar
36. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Confirms Order Searches Company Status Directory
37. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Jul 30, 2010 7/5/2010 7/1/2010 7/1/2010 7/2/2010 7/2/2010 7/2/2010 7/2/2010 7/3/2010 7/3/2010 7/1/2010 7/1/2010 7/4/2010 7/4/2010 7/6/2010 7/6/2010 7/5/2010 7/5/2010 7/7/2010 7/7/2010 7/5/2010 7/5/2010 7/6/2010 7/6/2010 Adds Mileage and Adds Corporate Other Cash Expenses Card Expenses
38. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: 7/29/2010 7/30/2010 8/1/ 7/29/2010 7/28/2010 7/29/2010 7/29/2010 7/30/2010 7/1/2010 7/6/2010 Completes Expense Uploads Expense Reports Report
39. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Completes Expense Uploads Expense Reports Report
40. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Reviews Reports Approves a Report Awaiting Approval
41. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: 7/5/2010 7/5/2010 Rejects a Report Approves an Expense Report
42. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Select Schedule Review Schedule
43. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Absence Request Select Absence
44. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Absence Approval Log off
45. A Day in the Life of a Mobile Worker At the airport while waiting for the flight: Checks Facebook
46. Key Facts Deploying critical business applications to a mobile platform will: Bring enterprise applications to the mobile workforce. Increase productivity to focus on core tasks. Increase visibility and timeliness of business activity and transactions. Mitigates the risk of employees traveling with laptops. Offer opportunities to provide greater flexibility to an organizations workforce, providing greater employee satisfaction and increased retention rates of skilled labor.
47. The Necessary Evils Workforce Management and Business travel are essential functions and costs of business for organizations. Time and Labor, Travel booking and Expense reporting are by products of deploying a Mobile workforce no one wants to do but it has to be done. Enabling key business applications can ease the burden and produce significant productivity and efficiency gains for your business travelers and significant cost savings for your organization.
48. Thank You Going Mobile - References Cisco Systems, Inc. - Managing a Diverse and Understanding and Managing the Mobile Workforce July 2007 Dispersed Workforce Top Tips for Managing a Mobile Workforce July 2008 Mobile Workforce Management Solutions 2010 Managing the Mobile Workforce July 2007 Gartner User Survey Analysis: Jim Durso, Senior Account Mobile Enterprise, 2007 RIMs Second Quarter Results Executive announced on December 18, 2008 Ipsos-Reid - Analyzing the Return CyberShift Inc. On Investment of a BlackBerry Deployment, 2007 (973) 364-0480 x3217 Aberdeen Group - The Location- Based Mobile Field-Service firstname.lastname@example.org Benchmark report October 2006 IDC - Mobile Workers Will Pass 1 www.cybershift.com Billion February 2010