Durso - Going Mobile: Managing a Diverse and Dispersed Workforce

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  • 1. Going Mobile: Managing a Diverse and Dispersed Workforce Jim Durso WP05 08/30/2010 1:30PM - 2:30PM Workforce Planning
  • 2. Agenda Mobile Workforce Statistics and Trends Mobile Worker Lifecycle Types of Workforce Employees On-Boarding Assimilation Career Path Long-Term Success Mobile Workforce Mobile Worker Profile Manager Profile Business Advantages and Challenges Technology Challenges Workforce and Expense Mobile Applications Day in the Life of a Mobile Worker Key Factors Technical Mobile Advantages
  • 3. Mobile Workforce Statistics and Trends
  • 4. Mobile Workforce Statistics Business travelers are by nature a mobile workforce On average, mobile workers account for 35% of staff. Mobile workers spend an average of 20% of their work week traveling or away from their main place of work. Source: Gartner User Survey Analysis: Mobile Enterprise, 2007 Dramatic Growth IDC estimates the mobile workforce is growing by 15% annually The number of mobile workers accessing enterprise systems worldwide will top the 1 billion mark this year on the way to 1.2 billion by 2013, or more than a third of the worlds workforce The U.S. will remain the most highly concentrated market for mobile workers with 75.5 percent of the workforce, or 119.7 million workers in 2013, up from 72.2 percent in 2008
  • 5. Mobile Workforce Statistics The number of mobile workers that perform business functions in non work environments is high. Ipsos-Reid reports that 92% of knowledge workers perform work related communications in non-work environments. There is a growing trend to provide mobile access to key business systems to increase productivity. Ipso-Reid studies show that BlackBerry smartphone users can turn 53 minutes of downtime into productive work time each day increasing overall productivity by nearly 30%.
  • 6. Mobile Workforce Trends Organizations are focused on projects that increase productivity and decrease costs. Mobility is 2nd only to security for CIO spending priorities. While organizations look to increase mobile access, they are also concerned about security and minimizing risk.
  • 7. Mobile Workforce Trends For the white collar mobile worker, the BlackBerry platform has become the corporate standard in North America. BlackBerry subscriptions increased in the third quarter of fiscal 2009 by 2.6M to over 21 million total subscriber accounts. Source: RIMs Second Quarter Results announced on December 18, 2008 Increase in acceptance of iPhone, iPad and Android devices More and more organizations are adopting mobile technology for their blue collar workers.
  • 8. Mobile Workforce Trends Aberdeen Group surveyed companies that had mobile field-service systems reported an average improvement in worker productivity of 27 percent a 19 percent increase in customer satisfaction and retention a 17 percent improvement in overall profitability a 13 percent increase in service revenue Source: The Location-Based Mobile Field-Service Benchmark report, October 2006 The survey also found that the underlying key to success is easy to use applications that provide timely access to data to improve decision-making, enhance collaboration and expand the reach of communications.
  • 9. Mobile Worker Lifecycle
  • 10. Types of Workforce Employees Mobile Stationary At Home Worker
  • 11. Mobile Worker Lifecycle Gain Confidence Mutual Prove Loyalty Commitment Shared Trust
  • 12. On-site movers Carriers Mobile Yo-Yos Workforce Employee Types Nomads Pendulums
  • 13. Stimulation Seeker Disciplined Curious Achiever Explorer Independent Tough Decision Survivor Maker
  • 14. Mobile Workforce
  • 15. Mobile Worker Skills Communicate Achievement Planning and Flexibility and Relationship and results Organization Adaptability Builder In touch with orientated networks Higher level of Cope with changing planning skills environments, Need to build Less Support and successful internal Multiple teams monitoring locations and situations and external Ability to change relationships Bridge gaps Higher degree of plans self-motivation Ability to build trust Variety on mediums Make contingency Independent plans problem solvers High level of transparency Satisfaction Focus Ability to spend time at multiple sites and clients
  • 16. Manager Profile Dont Understand and Dont Results Micro-manage Recognize Their Micro-Manage Orientated World Excellent Motivator Communicator Manage Empathetic Team Builder Different People Differently
  • 17. Business Advantages Improved Communicate on Easy Access to Technology and the Move Content Devices Supports Increased Complete Tasks Personal Productivity in Less Time Communication More Productive Enhanced Ability Pervasive Digital Than Tethered to Compete Information Workers
  • 18. Business Challenges Stringent Detailed Isolationism Employee Training Review Process Programs Documented Network Job Security Expectations Security and Guidelines Define and Defined Work and Home Control Success Monitoring Life Balance Factors Process Build Clear Strong Standardized Communication Company Focus Policies and Process and Culture Compliance
  • 19. Technology Challenges Access to Network Security Business Critical Applications Integration of Data Security Multiple Personal Mobile Devices Integrated Device Security Communications Tools
  • 20. Workforce and Expense Mobile Applications