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Driving Business Value with SharePoint and Enterprise Social

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Page 1: Driving Business Value with SharePoint and Enterprise Social
Page 2: Driving Business Value with SharePoint and Enterprise Social

A Comprehensive Strategy to Drive Business Value with SharePointNaomi MoneypennyChief Technology OfficerManyWorlds, Inc

[email protected] @nmoneypenny

Page 3: Driving Business Value with SharePoint and Enterprise Social

Jamaica!

Page 4: Driving Business Value with SharePoint and Enterprise Social

Naomi “Show Me the” Moneypenny

www.Synxi.com – Expertise & Content Discovery Intelligent Apps for Yammer & SharePoint

[email protected]@nmoneypenny

Anticipatory computing expertAstrophysicist20+ patents in adaptive systems

Page 5: Driving Business Value with SharePoint and Enterprise Social

Business Reality Check

Value sources:Productivity Connectivity Innovation & Growth

Exploit informational advantages for your industry

Agenda

Page 6: Driving Business Value with SharePoint and Enterprise Social

Business Reality – Return on Asset Decrease

Page 7: Driving Business Value with SharePoint and Enterprise Social

ROA Increase Imperative

ROA ROIC

Historical Returns

ROA has fallendramatically. What is the solution??

Answer:

Leverage the superior Returns on Intellectual Capital (ROIC)

to improve ROA!

Source: ManyWorlds

Research

Page 8: Driving Business Value with SharePoint and Enterprise Social

Business Reality - Digitization

“The good news is that the variety and volume and quality of things that we’ll be able to consume will go up, and the prices will go down. The challenge comes from the fact that if this encroachment really is happening quicker, more broadly, and deeper than before, the phenomenon is that technology is going to race ahead.”

- Andrew McAfee

Page 9: Driving Business Value with SharePoint and Enterprise Social

Business Value Drivers Value Drivers

Productivity

Information andDecision Quality

Innovation and Growth

• Revenue Increases• R&D Throughput• Operating Margin Increases

• Capital Expenditures ROI Increases

• Operating Margin Increases

• Increased Output

• Operating Expense Reductions

Example Financial Impact

Page 10: Driving Business Value with SharePoint and Enterprise Social

Reduce Cycle Time to Informational Advantages

Data

Information

Insights

Institutionalized Insights &Processes

Findings

Value = Conversion to Intellectual Capital

DataAcquisition

DataFiltering

DataStorage

Search &Discovery

PredictiveAnalytics

Process & Collaborate

Data-to-Action Lifecycle

Decide Act

Source: ManyWorlds

Research

Page 11: Driving Business Value with SharePoint and Enterprise Social

SharePoint Business Value Framework

Experimentation Evolving Established Extended

Maturity Level

Productivity

Information and Decision Quality

Innovation and Growth

Business Value Driver

• BusinessIntelligence

• ExpertiseManagement

• ProcessEfficiency

• One Source of Truth

• Skill and Asset Mapping

• Info Silo Busting

• BusinessIntelligence

• ExpertiseDiscovery

• Process Integration

• ProcessEfficiency

• Org Silo Busting

• Info Silo Busting

• Interest Discovery

• CollaborativeDesign w/Suppliers and Customers

• Interest Discovery

Page 12: Driving Business Value with SharePoint and Enterprise Social

Time to Get Strategic with SharePoint

ERPs are the embodiment of

business process reengineering

efforts.

BUSINESS-DRIVEN

SharePoint grew from file

shares, document/reco

rds management.

IT-DRIVEN

Page 13: Driving Business Value with SharePoint and Enterprise Social

Key survey findings include:

• Lack of confidence in project success: 75% of respondents admit that their projects are either always or usually “doomed right from the start.”

• Rework wariness: 80% admit they spend at least half their time on rework.

• Business involvement is inconsistent or results in confusion: 78% feel the business is usually or always out of sync with project requirements and business stakeholders need to be more involved and engaged in the requirements process.

• Fuzzy business objectives: Only 55% feel that the business objectives of their projects are clear to them.

• Requirements definition processes do not reflect business need: Less than 20% describe the requirements process as the articulation of business need.

• Lack of complete agreement when projects are done: Only 23% state they are always in agreement when a project is truly done.

Why IT Projects Have Failed In the Past…

Source: Geneca

Page 14: Driving Business Value with SharePoint and Enterprise Social

SharePoint Positioning

SharePoint has crept up the value chain to become strategic

Connection to how it can contribute to business is much clearer

Page 15: Driving Business Value with SharePoint and Enterprise Social

Which James Bond Character?

Trivia!

Page 16: Driving Business Value with SharePoint and Enterprise Social

Productivity

Page 17: Driving Business Value with SharePoint and Enterprise Social

How Much Opportunity in Your Industry?

Page 18: Driving Business Value with SharePoint and Enterprise Social

Connectivity

Page 19: Driving Business Value with SharePoint and Enterprise Social

The average $1 billion company maintains 48 disparate financial systems and uses 2.7 ERP systemsSource:

The Hackett Group

Page 20: Driving Business Value with SharePoint and Enterprise Social

An Opportunity Exists to Bridge the Gap

Human Resources

EngineeringInefficient cross-company business processes (email, phone, mail, etc.)?

Unsatisfactory return on investment (ROI) and high IT total cost of ownership (TCO)?

Sales

IT

Business-critical data stuck in siloed systems and end-users with no direct access?

Uninformed, disjointed business decisions?

Do You Face These Challenges?

Extend the value of your LOB systems

Connect SharePoint to LOB/backend systems

Surface LOB data via SharePoint

Deliver business-critical solutions

Page 21: Driving Business Value with SharePoint and Enterprise Social

Fewer errors/re-work Shorter processes Automation Simplified data entry

Reduced/avoided costs Faster/better decisions Reduced business risk Increased output

Leverage SharePoint to extend LOB systems

Faster deployment Unified access control

Bu

sin

ess

Pro

cess

IT

1st YearROI

$200-$300KAnnual cost savings

50-80%Shorter cycle time

up to 90%Fewer errors/re-work

60%Faster deployment

95%Fewer IT support

hours

The Connected Value of ROI

* Source: quantitative polls and qualitative interviews, Oct. 2012

Page 22: Driving Business Value with SharePoint and Enterprise Social

Enabling Growth Opportunities

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“By 2015, organizations integrating high-value, diverse, new information types and sources into a coherent information management infrastructure will outperform their industry peers financially by more than 20%.” Gartner, Regina

Casonato et al., “Information Management in the 21st Century”

Page 24: Driving Business Value with SharePoint and Enterprise Social

The Amazon Whisperer

Page 25: Driving Business Value with SharePoint and Enterprise Social

World’s largest fashion retailer.

Zara delivers new products twice each week to its 1,670 stores around the world. This adds up to more than 10,000 new designs each year

Just In Time Manufacturing

Page 26: Driving Business Value with SharePoint and Enterprise Social

Unlock Significant Economic Value by Applying Advanced Analytics to Both Open and Proprietary Knowledge

Open data can help unlock $3 trillion to $5 trillion in economic value across seven sectors

Apply Advanced Analytics to Both Open and Proprietary Knowledge

Page 27: Driving Business Value with SharePoint and Enterprise Social

Where to Start

Page 28: Driving Business Value with SharePoint and Enterprise Social

What do I do tomorrow?

Value Drivers Maturity Stage Opportunity in Your Industry Set Strategy Measurement/KPIs

Source: ManyWorlds

Research

Page 29: Driving Business Value with SharePoint and Enterprise Social

Example: Professional Services

Experimentation Evolving Established Extended

Maturity Level

Productivity

Information and Decision Quality

Innovation and Growth

Business Value Driver

• BusinessIntelligence

• ExpertiseManagement

• ProcessEfficiency

• One Source of Truth

• Skill and Asset Mapping

• Info Silo Busting

• BusinessIntelligence

• ExpertiseDiscovery

• Process Integration

• ProcessEfficiency

• Org Silo Busting

• Info Silo Busting

• Interest Discovery

• CollaborativeDesign w/Suppliers and Customers

• Interest Discovery

Page 30: Driving Business Value with SharePoint and Enterprise Social

Example: Consumer Products

Experimentation Evolving Established Extended

Maturity Level

Productivity

Information and Decision Quality

Innovation and Growth

Business Value Driver

• BusinessIntelligence

• ExpertiseManagement

• ProcessEfficiency

• One Source of Truth

• Skill and Asset Mapping

• Info Silo Busting

• BusinessIntelligence

• ExpertiseDiscovery

• Process Integration

• ProcessEfficiency

• Org Silo Busting

• Info Silo Busting

• Interest Discovery

• CollaborativeDesign w/Suppliers and Customers

• Interest Discovery

Page 31: Driving Business Value with SharePoint and Enterprise Social

Example: Oil & Gas

Experimentation Evolving Established Extended

Maturity Level

Productivity

Information and Decision Quality

Innovation and Growth

Business Value Driver

• BusinessIntelligence

• ExpertiseManagement

• ProcessEfficiency

• One Source of Truth

• Skill and Asset Mapping

• Info Silo Busting

• BusinessIntelligence

• ExpertiseDiscovery

• Process Integration

• ProcessEfficiency

• Org Silo Busting

• Info Silo Busting

• Interest Discovery

• CollaborativeDesign w/Suppliers and Customers

• Interest Discovery

Page 32: Driving Business Value with SharePoint and Enterprise Social

Key Takeaways

SharePoint can be the glue to enable connectivity and data across many processes

It’s possible to derive business value from informational investments as much as it is from other assets (and in some cases, more)

Define the connection to your growth strategy and resource appropriately

Page 33: Driving Business Value with SharePoint and Enterprise Social
Page 34: Driving Business Value with SharePoint and Enterprise Social

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.