1. Rex Gatto Ph.D., BCC Executive Coach and President Gatto Associates LLC. Do YOU have a Toxic Boss? Developing and sustaining effective employees is the job of every boss, those who do what is in the best interest of the organization, is critical to that organizations success. Bosses, who coach and mentor employees to grow and learn are essential to the workplace. Bosses need to be aware of employee skill sets and abilities, and be able to differentiate employee performance into three categories: High potential employees Moderate performing employees Why was this person hired? Furthermore, the boss needs to establish developmental goals and action plan to clearly identify behavioral change through the developmental process. Jack Welch, retired CEO of GE, when asked what is the main job of a manager he responded, to differentiate talent. Lets compare Toxic Bosses with Nutrient Bosses. Toxic Bosses: Dont recognize employees for contribution Micromanage employees and take credit Avoid change and innovation Dont hire, promote or develop the right people Dont listen, say things in meetings that cause confusion Dont support their direct report Dont communicate clearly and with transparency Are not consistent (what mood is s/he in today?) Dont make timely decisions or change their minds Wait too long to remove personnel problems
2. Wait too long to promote the right people (personal bias) Toxic Bosses waste time, demoralize employees and are a catalyst for talent walking out the door. People join organizations and leave bosses. Nutrient Bosses are able to differentiate talent and give supportive and developmental feedback to help employees grow. Nutrient Bosses: Give continual feedback Recognize employees for their contributions for success Establishes clear performance expectations Create performance consistency by using a common descriptive performance language Discuss, support, and coach employees to sustain or develop work performance (behaviors) Outline employee strengths and talents with enhancements through self-assessment and boss observation/assessment Utilizing the above points to support employees will create consistency within the organization. Helping employees become role models for appropriately receiving feedback and demonstrating how to effectively utilize feedback is the job of the boss. Following are six key points of measurement to identify Nutrient Boss actions and priorities: people issues, work issues, teamwork, leadership, goal achievement, and peer feedback to enhance performance. Understanding these six dimensions will create a benchmark of performance for your organization. The best way to avoid creating toxic bosses, those focused on themselves and not the organization, is to stop promoting toxic managers who are great technicians but lack the ability of working at a true manager or executive level. The six-dimensional process creates a mechanism for candid feedback that can support employee effectiveness within the organization and create a level of skill
3. needed to accomplish individual responsibilities, departmental goals, and supports organization wide goals. Nutrient bosses who implement a reward process for successful employee performance effectively establish the behavior patterns needed to sustain the organization now and in the future. A Nutrient Boss focus needs to be in the best interest of the organization while individually developing the work-related and people-related skills to ensure the health of the organization. If Nutrient Bosses are successful at doing this, they will become role models for employees, while setting a successful level of executive/manager performance. The question for you to ask is are we as an organization selling products and or services or sustaining and building a business? You build a business by developing the right employees who will sustain the future of your organization. To sustain the future of the organization Nutrient Bosses continually are focused on giving employees feedback that will feed the future. Employee feedback creates a common language for development by identifying the level of functional performance that creates consistency throughout your organization. Identifying the right employee actions creates organization consistency through a process that supports employee recognition and compensation. Six types of performance feedback: Evaluation- measuring the worth of performance Interpretive-reviewing performance with expectation Strengths keep performing in that manner Development learning and enhancing performance Probing- asking and guiding employee performance Understanding- knowing intent, thoughts, and direction When giving feedback bosses need to know the types of feedback and if they are evaluating (evaluating or interpreting) or coaching (strengths, development, probing and understanding) or both.
4. Motivation being an outcome from performance feedback can differ based on the type of feedback given. The problem; managers think if I am giving feedback it is an evaluation! Employees respond differently to the type of feedback and may also be motivated based on the relationship between the boss and employee. Nutrient bosses have always known this! The key to giving performance feedback really has little to do with the document, tools or format it is the rapport that the Nutrient Boss has developed with the employee. A Big questions: Does the employee realize in his/her heart that the boss has their best interest in mind while giving performance feedback? Nutrient Boss = yes Toxic Boss = NO The really BIG problem is tying feedback to money during the same meeting. That is an issue for another BLOG Do you have a Toxic or Nutrient Boss?