Dish4YouDish4You

Site SurveySite Survey

Interior Site SurveyInterior Site Survey

Site SurveySite Survey During this section, we are going to look at During this section, we are going to look at

conducting a site survey on the interior and the conducting a site survey on the interior and the exterior of the customer’s home. This exterior of the customer’s home. This information will help you to be education on what information will help you to be education on what you need to look for at the customer’s home so you need to look for at the customer’s home so you can easily identify situations that may cause you can easily identify situations that may cause problems and avoid them as soon as possible. problems and avoid them as soon as possible.

We will establish this process as working from We will establish this process as working from the inside of the home to the outside of the the inside of the home to the outside of the home, allowing you to go right from the customer home, allowing you to go right from the customer greeting to the site survey. greeting to the site survey.

The information collected during the sight survey The information collected during the sight survey will be used to build your installation plan.will be used to build your installation plan.

Site Survey ChecklistSite Survey Checklist The Site Survey Checklist is used to help The Site Survey Checklist is used to help

you through your site survey. you through your site survey. Confirm that the work order is correct; Confirm that the work order is correct;

customer is expecting what work order states customer is expecting what work order states (hardware, programming).(hardware, programming).

Confirm locations and working order of all TVs Confirm locations and working order of all TVs to be connected to the Dish system.to be connected to the Dish system.

Determine how the system will be connected Determine how the system will be connected to a phone line (if applicable).to a phone line (if applicable).

Verify electrical outlets are working properly Verify electrical outlets are working properly and grounded using the and grounded using the circuit testercircuit tester..

Verify electrical outlets are properly powder Verify electrical outlets are properly powder using the using the digital multimeterdigital multimeter. .

Voltage Tolerance (106VAC – 128VAC)Voltage Tolerance (106VAC – 128VAC)

Site Survey Checklist Site Survey Checklist (Cont.)(Cont.)

Survey customer’s home and yard for possible Survey customer’s home and yard for possible safety hazardssafety hazards

Determine where and how the system will be Determine where and how the system will be groundedgrounded

Insure clear LOS from vegetation for at least 12 Insure clear LOS from vegetation for at least 12 monthsmonths 3 degrees of clearance around all required orbital 3 degrees of clearance around all required orbital

locationslocations Determine best place to mount the dishDetermine best place to mount the dish Confirm antenna mounting location is acceptable Confirm antenna mounting location is acceptable

with customerwith customer Confirm cable routing plan is acceptable with Confirm cable routing plan is acceptable with

customer customer

Site Survey Checklist Site Survey Checklist (Cont.)(Cont.)

Determine where the house wall will Determine where the house wall will be penetrated (if necessary)be penetrated (if necessary)

Confirmation cable penetration Confirmation cable penetration points are acceptable with customerpoints are acceptable with customer

Review configuration of all TV Review configuration of all TV outlets prior to installation.outlets prior to installation.

Checking Working Status of Checking Working Status of all TVsall TVs

Having the customer turn on the TVs Having the customer turn on the TVs to check if they are working can to check if they are working can save the technician possible trouble save the technician possible trouble calls and damage claims.calls and damage claims.

Check Electrical OutletsCheck Electrical Outlets

This should be a 2-part process to ensure This should be a 2-part process to ensure that the outlets are working properly that the outlets are working properly and there are no potential hazards.and there are no potential hazards. Check if the outlet is wired correctly using Check if the outlet is wired correctly using

the circuit tester. If the outlet is not wired the circuit tester. If the outlet is not wired correctly, notify customer and do not use the correctly, notify customer and do not use the outlet.outlet.

Check if the outlet has the proper voltage Check if the outlet has the proper voltage output using the multimeter. The voltage output using the multimeter. The voltage output should be between 106VAC – output should be between 106VAC – 128VAC.128VAC.

Checking the Receiver Checking the Receiver Output with the Super Output with the Super Buddy Satellite MeterBuddy Satellite Meter

The V/I or The V/I or Voltage/Current Screen Voltage/Current Screen displays the LNB displays the LNB voltage and current voltage and current draw, the IRD draw, the IRD connection voltage, and connection voltage, and the battery voltage.the battery voltage. The meter displays The meter displays

receiver’s output voltage receiver’s output voltage under the “IRD” sectionunder the “IRD” section

The “LNB Volts” section The “LNB Volts” section displays the LNB voltage displays the LNB voltage and current draw.and current draw.

At the ReceiverAt the Receiver Select VOLT/AMP on the Select VOLT/AMP on the

SBSMSBSM Using a jumper wire Using a jumper wire

connected to the Sat Input connected to the Sat Input port on the receiver, connect port on the receiver, connect it to the bottom of the SBSMit to the bottom of the SBSM The meter displays The meter displays

receiver’s output voltage receiver’s output voltage under the “IRD” sectionunder the “IRD” section

The “LND Volts” section The “LND Volts” section displays the LNB voltage displays the LNB voltage and current drawand current draw

Legacy receiver voltage Legacy receiver voltage alternates between 12 and alternates between 12 and 18 VDC18 VDC

DISH Pro receiver output DISH Pro receiver output ~19 VDC~19 VDC

At the Ground BlockAt the Ground Block

Measure of voltage loss from Measure of voltage loss from receiver through cabling to ground receiver through cabling to ground blockblock

Central point of systemCentral point of system Check both sides of the ground blockCheck both sides of the ground block Voltage loss of more than 2 volts Voltage loss of more than 2 volts

could be an indication of a problem.could be an indication of a problem.

At the LNBFAt the LNBF Furthest point from Furthest point from

voltage source voltage source (receiver)(receiver)

With the SBSM With the SBSM connect in-line connect in-line between the LNBF between the LNBF and the receiver; the and the receiver; the voltage must be voltage must be above 10.5 VDCabove 10.5 VDC

If voltage about 10.5 If voltage about 10.5 VDC test LNBF is VDC test LNBF is receiving signalreceiving signal