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Online Engagement Tools The Digital Community Programme

Digital community presentation session 2

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Page 1: Digital community presentation session 2

Online Engagement Tools

The Digital Community Programme

Page 2: Digital community presentation session 2

Session 2

eZines Blogs

& Forums In action..

Page 3: Digital community presentation session 2

eZines• Spam act 2003

• You can’t send emails without first gaining the recipients permission face a £5000 fine in the UK (Prison in Italy!)

• You must provide an unsubscribe button

• List building methods• Data cleaning - ask for permission to contact• Contacts on social media sites• Data capture on your website with checkbox for marketing contact

• Good CRM system

Page 4: Digital community presentation session 2

Customer Relationship Management Systems

• What type of information do you need to capture?• Simple systems • Excel Spreadsheet• Outlook address book

• Complex Systems• Access Databases• Microsoft CRM • Goldmine Can integrate with eZines to record contact...

Page 5: Digital community presentation session 2

eZines

• Mailchimp – www.mailchimp.comFree for up to 2000 subscribersPost ezine to Social media sites when sending to subscribers

• Constantcontact– www.constantcontact.comFree for first 60 days $12 per month for up to 500 users

• iContact – www.icontact.com

£6.40 per month for up to 500 users

Page 6: Digital community presentation session 2

eZine tips • Start with a script• Type as you would speak to your audience– Keep it human!

• Keep it relevant, • Spell check!• Keep learning, encourage your clients to suggest content• Test your content and monitor opens and click-thru’s.. • Consistency is it monthly or quarterly?

Page 7: Digital community presentation session 2

Blogging Sites

• www.wordpress.com• www.blogspot.com• Plug-ins for your website

Page 8: Digital community presentation session 2

Blogging Tips

• Read other blogs• Get the most passionate person in your org to write it..• Post consistently (weekly/bi-weekly/monthly)• Have an RSS feed• Have comments, encourage and respond to them!

Page 9: Digital community presentation session 2

Blogging Examples

• http://bloom-parentingkidswithdisabilities.blogspot.com/• http://blog.salvationarmyusa.org/• http://www.myowneyes.org/

Page 10: Digital community presentation session 2

Forums

Bespoke ForumsPublic Forums

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Bespoke forums

Paid software– https://www.vbulletin.com/

Free software– http://www.phpbb.com/

Page 12: Digital community presentation session 2

Tips for starting a bespoke forum• Do you really need your own forum?• Do you have the resources to manage it?• Easy to access, easy to use, and come with "visitor- friendly" features• Interesting with a good number topics• Search engine friendly• A clear list of rules, a disclaimer, and most of all, good solid

moderation. • Promotion to encourage subscribers• Take an active interest and respond to posts • Encourage contributors• Hosting is reliable!

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