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Dianova applied for EFTC membership, which will be reinforced pinpointing the most recent higlights (including 2008 Social Impact results) at the 12th Conference of European Federation of Therapeutic Communities "Eyes on the Future" during the General Assembly, 1-5th June, The Hague, Netherlands.
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Dianova Inspiring the change!...
““EYES ON THE FUTURE”EYES ON THE FUTURE”12th Conference of European Federation of Therapeutic Communities 12th Conference of European Federation of Therapeutic Communities
The Hague, 1-5th June 2009The Hague, 1-5th June 2009
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Building Trust
Develop Trusting
Relationships=
Source of CompetitiveAdvantage
SOURCE CREDIBILITY
Ethos → character &
integrityLogos →
expertise & competence
Pathos → charisma
REPUTATION OF BEING TRUSTED by making
deposits of good works into the “trust bank”
TRANSPARENCY & HONESTY on telling
the story through mediated channels
to create and sustain mutually-beneficial
relationships
ARISTOTLE
Trust is a central construct in the framming and dynamics of managerial relationships (Credd & Miles, 1996). Developing and maintaining trust is seen
especially important to managerial and organizational effectiveness (Davis et al, 2000)
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Civil Society NGO as Trust Leaders
SourceSource www.edelman.co.uk/trustbarometer 20092009
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Dianova Network
SECOND SECRETARY AT THE VIENNA NGO COMMITTEE ON THE NARCOTIC DRUGS
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Nonprofit Social Solidarity AssociationNonprofit Social Solidarity Associationand Public Merit AssociationPublic Merit Association focused on:
CO
NVE
NTI
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SWho is Dianova
Risk behaviour prevention & Risk behaviour prevention & Health EducationHealth Education
Drug Addictions Drug Addictions Treatment & InclusionTreatment & Inclusion
Community DevelopmentCommunity Development (Project SOLIS)(Project SOLIS)
Agent of Corporate SocialAgent of Corporate SocialResponsibilityResponsibility
Player fo Social and Player fo Social and Health NetworksHealth Networks
Agent of SocialAgent of SocialEconomyEconomy
Member of DianovaMember of DianovaNetworkNetwork
ME
MB
ER
SHIP
S
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Dianova Highlights 2008-09
INNOVATIONINNOVATION& QUALITY& QUALITY
The first Therapeutic Community in Portugal with Certification in Quality Management ISO 9001:2000, certified since ‘05 & renewed ‘08-11
NEWNEWMEMBERSHIPSMEMBERSHIPS
Portuguese Institute of Corporate Governance www.cgov.pt - Portuguese Network of Corporate Social Responsibility www.rsopt.com - Portuguese Federation of NGO on Drug AddictionsPrevention www.fpat.pt
In 2008, Increase of 83,7% of people = 2.041 thathave benefited from our range of programs
2008 SOCIAL2008 SOCIALIMPACTIMPACT
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Residential Treatment Program
QUALITY OF SERVICE
Quinta das Lapas TC Certification ISO
9001:2000
MULTI & INTERDISCIPLINARY
TEAMSPsychiatrist, Physician, Psychologists, Reintegration & Social Operators, Drug counselors, Other Staff
THERAPEUTIC COMMUNITY
Individualized Program Protocol with IDT
COGNITIVE BEHAVIOR MODEL
Educational & Therapeutic
REINTEGRATION SERVICES
Inhouse & Public Measures
TRUST DEPOSITTRUST DEPOSITBANKBANK
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Benefits & Impact of Certified Quality System
First Therapeutic Communitywith certified Quality
Management System ISO 9001:2000 in Portugal
AWARD “Hospitals of the Future 2005/06” – Category Private Service: Leadership and Innovation with Quality Management System
ORGANIZATIONSTAFF
BENEFICIARIES COMMUNITYSOCIETY
Renewal of QMSQ 2008-2011 → dynamic methodology
Increase of admission requests 30,2%
Increase of social credibility
Know how transfer increase
Increase of motivation → efficiency and effectiveness
Reinforced integration within networks (CRI, CLAS)Public acknowledgment of innovation and insight (Award, Invitations for Seminars, University Master classes, Events
Increase of satisfaction 12,3%
TRUST DEPOSITTRUST DEPOSITBANKBANK
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Social ImPACT 2008TRUST DEPOSITTRUST DEPOSITBANKBANK
Social Inclusion98
Prevention & Education412
Community Development1.133
Treatment Program85
Training & Family Programs313
2.0412.041PeoplePeople
83,7%83,7%IncreaseIncrease
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Follow us at the Social Networks
TRUST DEPOSITTRUST DEPOSITBANKBANK
http://www.youtube.com/user/dianovaportugal
http://www.flickr.com/photos/dianovaportugal
http://www.facebook.com/people/Rui-Martins/580747778
http://www.linkedin.com/in/ruipmartins
http://www.thestartracker.com
http://ngolink.ning.com/profile/http://ngolink.ning.com/profile/RuiMartins RuiMartins
http://www.slideshare.com/http://www.slideshare.com/Dianova Dianova
http://pt.wikipedia.org/wiki/http://pt.wikipedia.org/wiki/Dianova_Portugal Dianova_Portugal
http://twitter.com/http://twitter.com/dianovapt dianovapt
http://rs100fronteiras.ning.com/profile/http://rs100fronteiras.ning.com/profile/RuiMartinsRuiMartins
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Corporate Communications and Public Affairs Director
