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WIAWIA
Performance Enhancement Project
Performance Management under Common Measures – From Diagnosis to Cure Webinar SeriesOctober 25, 2007
Diagnosing Performance Issues
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Webinar Layout
Slide Area
AttendeeList
ChatRoom
Notes
Connection Status
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To chat, type text into the text box.
Select whom you wish to chat with by using the To: drop-down menu.
Click the arrow button
Chat Feature
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Practice
Facilitators, in the chat window please type your name and how many people are with you. Then hit enter.
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Access to Webinar Materials This Webinar is being recorded
and will be available for viewing a couple of days after the event.
Materials and presentation slides used in this webinar will also be available for download.
Access is at: http://www.spra.com/PEP/ow_wyoming.shtml
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Training Goals for Wyoming
Webinar 2, 9/27: From Diagnosis to action plan
- Your Diagnoses
- Serving Youth in Rural Areas
- Retention and Follow-up Issues
- Action Planning
Webinar 3, 10/25: Comparing action plans
- What are key strategies to move forward?
Webinar 1, 9/6: Identify key performance issues. - Starting the diagnosis
Face to Face Training, 10/16-10/19: Common Measures.
- Definitions/ How to Succeed/ How to track with W@W
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The Six Diagnostic Steps1. Review data/ reports2. Generate questions and conduct staff
surveys that reach ”beyond the data.”
3. Develop a list of performance issues4. “Fishbone diagram” possible
contributing factors to each issue.5. Categorize and prioritize contributing
factors.6. Develop action plans around key
contributing factors.
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The “Fishbone Diagram” A Tool to Identify Factors
Low Certificate
Rate
Provider Survey CHALLENGE
Potential Contributing
Factor
Data?
Data?
Potential Contributing
Factor
Potential Contributing
Factor
Potential Contributing
Factor
Potential Contributing
Factor
Potential Contributing
Factor
Few training programs available
Certificates not recorded
High training drop-out rate
Training programs don’t lead to certificates
ParticipantFile
MIS/Participant File
Provider Survey
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Diagnostic Steps: Relationships
CHALLENGE
CONTRIBUTING FACTOR
Strategy
Action Step
CONTRIBUTING FACTOR
CONTRIBUTING FACTOR
Strategy Strategy StrategyStrategyStrategy
Action Step Action Step
Action Step
Action Step
Action Step Action Step
Action Step
Action Step
Action Step Action Step
Action Step
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Bring in da’ Plans…
Southeast Region - Locating Youth
Riverton – Keeping Youth Involved through Post-Testing
Rock Springs – Keeping Youth Motivated to Stay in Program
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1) Develop Plan
2) Implement
3) Review Real-Time Reports
4) Analyze & Utilize
Plan Improvement Loop
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1) Commitment of staff time
2) Commitment to share reports
3) Commitment to analyze performance openly and routinely
4) Commitment to make program improvements
What Does It Take?
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Let’s Chat
1. Challenges implementing Action Plans
2. Questions about Common Measures and Wyoming @ Work
3. Additional Technical Assistance and Training Needs
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Contact Information
Social Policy Research Associates 1330 Broadway, Suite 1426Oakland, CA 94612 www.spra.com
Project Website: www.spra.com/PEP
Wyoming Project Website: http://www.spra.com/PEP/ow_wyoming.shtml
Vinz Koller [email protected] Aron [email protected] 510-763-1499, ext. 634
