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Thurs, 31st August 2017, 12-1 PM, Sydney Ways to participate: Q&A Box - comment, whinge & opinions Twitter Backchannel - @lrncafe #learningportals Learning Portals Part 2 Designing Learning Portals for Consumption & Value Add Knowledge Sharing Better Practices Experienced Panel

Designing Learning Portals for Consumption & Value Add

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Page 1: Designing Learning Portals for Consumption & Value Add

Thurs, 31st August 2017, 12-1 PM, Sydney

Ways to participate:

• Q&A Box - comment, whinge & opinions

• Twitter Backchannel - @lrncafe #learningportals

Learning Portals Part 2

Designing Learning Portals for

Consumption & Value Add Knowledge

Sharing

Better

Practices

Experienced

Panel

Page 2: Designing Learning Portals for Consumption & Value Add

Introductions

AnglicareSA

ANZ

APA Group

Australian government

Baxter Healthcare

Bayer

Bendigo and Adelaide Bank

Blackboard

Blackmores Institute

CBA

Cbus Super Fund

Coco Cola Amatil

Cotton On

CSIRO

D2L Australia Pty Ltd

DEDJTR

Degreed

Department of Education and

Training

Dimension Data

Diplomatic Academy FCO

Domain Group

e3Learning

Eastern Health

FlexiGroup Limited

GPC Asia Pacific

Registrations

86+ 55+

Organisations

2

Jeevan Joshi

LearningCafe & CapabilityCafé

&

Principal Consultant

Robin Petterd

Sprout Labs

&

Principal Consultant

Gram Consulting Group

AG

IECL

IMC

IP Australia

Ira Felinski Consulting

King & Wood Mallesons

LearnFLIX

Lion

m3 Collective

Nous Group

NSW Department of

Education

Pernod Ricard Winemakers

QUT

sanofi consumer healthcare

Skillsoft

soft system sciences

St John Ambulance

Suncorp

Swinburne

Tasmanian Health Service

Telstra

Transport Accident

Commission

UTS

Ventia

Page 3: Designing Learning Portals for Consumption & Value Add

Thought

Leadership

Webinar

Discussions

UnConference

Blog

Magazine

Coffee

Catch Ups

CapabilityBuilding

Workshops Community of

Professionalswith a focus on

implementing

ideas

Building

Capability

4

Page 4: Designing Learning Portals for Consumption & Value Add

Impact of Artificial

Intelligence/Machine Learning

on Organisational Capability

Register-http://bit.ly/ccafesept17

Webinar21st

September12pm Sydney Time

Page 5: Designing Learning Portals for Consumption & Value Add

JEEVAN JOSHI

11

Page 6: Designing Learning Portals for Consumption & Value Add

Success =

course completions + passing assessment

6

Compliance

CPD

Technical

Mandatory is an easier world.

• Funding is easier

• Need is beyond dispute

• Employees don’t have a

choice

• Success is clearly

understood.

Page 7: Designing Learning Portals for Consumption & Value Add

Organisational Learning is shifting away from

mandatory Learning

http://www.simplypsychology.org/maslow.html

Innovation

Culture

Behaviour

Productivity

Compliance

Technical Training etc.

Page 8: Designing Learning Portals for Consumption & Value Add

Gap is between what we do and what is

expected

Competitive

Advantage

Mandatory

Easy to

Measure

Difficult to

Measure

Compliance

Technical Training

etc.

Innovation

Culture

Behaviour

ProductivityCurrent

L&D world

What

business

needs

What

business

gets

Page 9: Designing Learning Portals for Consumption & Value Add

Success of L&D will

depend if they can

enable the

consumption of

discretionary

learning

9

Learning Portal

is critical in the

world of

discretionary

learning

Search

Personalised

Consume

Review

Relevant

Page 10: Designing Learning Portals for Consumption & Value Add

10

● Most content is about available courses

ie training brochureware.

● Where is the value add ?

Page 11: Designing Learning Portals for Consumption & Value Add

Budget $

L&D Capability

Technology

Audience User Experience

Design

Solutions, Skills Knowledge

Capability

Performance

Strategy

Business Outcomes $ +

Learning & Performance

EcosystemEnablers

Solution

Business

A

L

I

G

N

M

E

N

T

learnd.com.au

Visualising the Learning Ecosystem Stack

11

Page 12: Designing Learning Portals for Consumption & Value Add

Portal - Business Outcomes & Strategy

12

Should be ready to

respond to business

needs every six

months

Should be the point

of access for

employees

Should be accessible

to business

stakeholders to make

changes

Should be an enabler

of business change

Page 13: Designing Learning Portals for Consumption & Value Add

?

!!

Page 14: Designing Learning Portals for Consumption & Value Add

!!

Page 15: Designing Learning Portals for Consumption & Value Add

Different Approaches – Choose the one that

works for you

15

Sometimes the

easiest to

implement

LMS Platforms

moving to

provide more

flexibility.

Current and new LMS

& Portal products are

moving here.

Page 16: Designing Learning Portals for Consumption & Value Add
Page 17: Designing Learning Portals for Consumption & Value Add

17

Page 18: Designing Learning Portals for Consumption & Value Add
Page 19: Designing Learning Portals for Consumption & Value Add

19

● Visits to Learning Portals is low. Public

web sites would close down.

● Learners don’t see value in using the

Learning Portal

Page 20: Designing Learning Portals for Consumption & Value Add

Performance & Capability

20

Use Capability

Frameworks to tag

and structure content

Create sub sites

even even if they are

temporary

Use a Knowledge

Management

approach and

incorporate other

sources.

Link Portal content to

Performance

Objectives

Page 21: Designing Learning Portals for Consumption & Value Add

Performance & Capability

21

Cybersecurity

Capability

Current in 12 months

Plugging Gap (12 months) Implication for Portal

Project Managers (PM)

2 4 • Retrain Construction PM (40%)

• Hire Experienced PM (60%)

• Set up subsite for Project Management

• Onboarding

Architects 1 5 • Hire experienced Architects only.• Use contractors for specific skills• No need to train• Use as mentors

• -• Contractor induction/ learning• -• Support mentoring program

Analysts 1 4 • Retrain Construction Anlyst (40%)• Hire Experienced Anlyst (50%)• Transfer from internal IT (10%)

• Reskilling resources• Onboarding• Onboarding

Sales 1 5 • Hire experienced Sales Team (80%)• Retrain from current sales (20%)

• Onboarding

• Reskilling resources

Speed to

capability

Quick access to

resources

New and curated

content for

Cybersecurity

Keep pace with

developments in

cybersecurity

Page 22: Designing Learning Portals for Consumption & Value Add

ROBIN PETTERD

22

Page 23: Designing Learning Portals for Consumption & Value Add

Design, solution and experience

23

Who are the employees? Segmenting beyond roles

● Who are they?

● What problems are they experiencing?

● Where are they experiencing their problems?

● When are they experiencing them?

● Why are they experiencing them?

Different viewpoint to the business

Page 24: Designing Learning Portals for Consumption & Value Add

24

● Gap between desire and real life.

Page 25: Designing Learning Portals for Consumption & Value Add

Design, solution and experience

25

Design is a process

Designing a portal is more like

web design than learning design.

Co-design workshop

Start with card sorting all topics they want

to see on a portal

Collaborative development of a site map

Paper sketching of the interface

Building the journey maps

Prototyping

Done by visual designers

Page 26: Designing Learning Portals for Consumption & Value Add

Solution - content approaches

26

Custom Curate Employee

generation

LMS Maintain/update

compliance/CPD courses

Assessments for new

skills (these are licensed

not custom developed)

Learning

portal

Based on business needs

and personas a calendar of

content is developed and

released over time, includes

blogs, and video.

Usage of learning portal is

driven by email.

Links to MOOCs for

retraining

Employee written blog

posts about coaching

Commenting

Page 27: Designing Learning Portals for Consumption & Value Add

Solution - personalisation approaches

27

Role based Behaviour based

LMS Content management system Marketing automation and

adaptive learning systems

This is a common approach in

LMSs. e.g. course categories

and pathways that are linked

to job roles

Navigation is designed based on

roles

In marketing automation systems

personalisation works off:

● page views, clicks

● form fields

In adaptive learning systems what

elements are shown or

highlighted depends an

employee’s past actions e.g.

answer to quizzes or self

assessments

Page 28: Designing Learning Portals for Consumption & Value Add

Technology - 4 approaches

28

Use your existing LMS Add a new content management

system

Use your existing content

management systems

Replace your LMS and add a new

content management system

Page 29: Designing Learning Portals for Consumption & Value Add
Page 30: Designing Learning Portals for Consumption & Value Add

Technology - analytics

30

Learning approaches

xAPI enabling the learning portal

Marketing approaches

Using ‘cookie’ based tracking

and marketing automation

systems

Google analytics - but this

doesn’t track individuals

Collecting data beyond activity data

Employee’s self assessment of the impact of resources

NPS style surveys of impact

Correlations between learning activity and business results are hard but not

impossible

Page 31: Designing Learning Portals for Consumption & Value Add

L&D Skills matrix

31

Planning Design and Build Expansion

Skills Design thinking and

human centred design

Information design

Web design/User interface

design

Web development

Development - integrations

Content curation and

generation

Content curation - selection,

tagging, promoting

Content generation - storytelling,

copywriting

Marketing

Platform awareness e.g.

what exists beyond an

LMS for building a portal

Most these are only needed

at start-up and is the best

option to bring in external

assistance?

This needs to be systemised

into a workflow

Page 32: Designing Learning Portals for Consumption & Value Add
Page 34: Designing Learning Portals for Consumption & Value Add

Next Steps

Join Special

Interest

Community

Attend Workshops

Attend

UnConference

Melbourne

Brisbane

LearningCafe

LinkedIn Subgroup

Register interest

www.learningcafe.com.au

Register interest

www.learningcafe.com.au

Or send us an email - [email protected]

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