How do the

biggest businessesscale customer service?

Click Help

Notice a Pattern?

FAQ

FAQDrives users to

Self-serve content that

they most likely

need

Self Serve Content

Contact Info

Click Help on

Marketing

Push Account Managers

Push Support Specialists

More Contact Info

Contact Info

Self Serve Content

No Call Center 30 Person Call Center

But we….

“make a fancier product!”“have users that drive revenue!”“need to close sales!”

OK, That’s Fair

We want to tell prospective customers that we’re here to help

But…

Click on

Self-Serve Content

Helpful

UnstructuredUnprioritized

Not Very Helpful

Helpful

Helpful

Helpful

Is there a happy medium?