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ustomer Relationship ANAGEMENT

CRM - Customer Relationship Management

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Page 1: CRM - Customer Relationship Management

Customer Relationship MANAGEMENT

Page 2: CRM - Customer Relationship Management

• CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

What does CRM do ?

Actively tracks and manages customer information Connects your entire team from any device Intelligently captures customer emails Simplifies repetitive tasks so you can concentrate on leads Delivers instant insights and recommendations Extends and customizes as your business grows

INTRODUCTION

Page 3: CRM - Customer Relationship Management

3 Major Benefits of CRM

Improved Productivity

Reduced Costs

Increased Sales Velocity