Crisis Management: Do This First When It All Goes Wrong
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@johndeveney @deveneynola @johndeveney @devenenola What is a Crisis John Deveney ABC, APR, Fellow PRSA deveney.com @johndeveney @deveneynola #Crisi sPR
Crisis Management: Do This First When It All Goes Wrong
In the business world, crisis management comes with the territory. How do you decide if you are dealing with a crisis?
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1. @johndeveney @deveneynola@johndeveney @devenenola What is a
Crisis John Deveney ABC, APR, Fellow PRSA deveney.com @johndeveney
@deveneynola #CrisisPR
2. ABC, APR, FELLOW PRSA Immediate need for information You
cant control a Crisis @johndeveney @deveneynola #crisisPR
3. A crisis isnt Tornado Flood Fire Scandal Identify
@johndeveney @deveneynola #crisisPR
4. A crisis is not being able to provide minimal level of
service need and expected Not being able to grow company as
expected Stands between you and your mission and your ability to
deliver your mission Identify @johndeveney @deveneynola
#crisisPR
5. Growth Stability Commitment to community Employees that work
with you Reputation License to operate Identify @johndeveney
@deveneynola #crisisPR
6. Smallest detail can create a new crisis Mismanaged
information @johndeveney @deveneynola #crisisPR
7. Prepare in advance Control Start early Manage @johndeveney
@deveneynola #crisisPR
8. Time for opportunity Time for threat Crisis @johndeveney
@deveneynola #crisisPR
9. @johndeveney @deveneynola@johndeveney @devenenola What is a
Crisis John Deveney ABC, APR, Fellow PRSA deveney.com @johndeveney
@deveneynola #CrisisPR
