Could consulting be the next step in your career?University of Liverpool Online Thought Leadership Webinar series

Today’s PanelAsk Your Questions in the Q&A Box

Dr Ron DyerUniversity of Liverpool Faculty Member

Ken GregsonUniversity of Liverpool MBA Student

Joseph O’BrianUniversity of Liverpool MBA Student

Meet Ken Gregson

Meet Dr Ronald Dyer

What are the main tasks that a consultant performs? A review…

1: BUSINESS DEVELOPMENT

2: STRATEGICPLANNING

What are the main tasks that a consultant performs?

3: IMPLEMENTATION

What are the key behavioral attributes needed to be a successful consultant? the experts opinion

A Dr Ron Dyer Concoction…

“Adaptability, creativity, and effective communication; written, oral and most importantly non-verbal is essential in all cases”Ken Gregson.

How does a consultant push through recommendations in light of change resistance? A how to guide…

“Facilitate true guided discovery”

Ken Gregson.

“Pushing through recommendations is a subtle balance of technical competence and persuasion. You have to know your onions but you also have to know which people like onions”Dr Ron Dyer.

What makes a bad consultant? How not to act

“Simple, a know-it all, or one that thinks that they do, who is prescriptive before investigating and assessing”Dr Ron Dyer.

“Thinking your ideas are the best. They hire you for your ideas, or so they think, but you’re doing the client a disservice if you don’t help them create new ideas for themselves.”Ken Gregson

What are your favourite elements of being a consultant? A personal view

1.Therapist2.Technocrat3.Ally”

“In this order:

Dr Ron Dyer

“Spending more time with my family. Even though I’m traveling a lot more than I used to in my corporate job, when I’m home I am much more present with them and the quality of our time together has greatly increased.” Ken Gregson

Consultancy case study A how to guide…

Consultancy case study

Automotive Manufacturer new consumer communication software pilot

Consultancy case study

Aims“The initial contract was simply to develop the training needed to pilot some new software an automotive manufacturer had developed which enabled consumers to communicate directly with dealers via chat or call with smartphone screen sharing while researching vehicles on the automotive manufacturer’s mobile website”

Consultancy case study

Role“I was the primary project manager working most closely with the automotive manufacturer and coordinating with 5 other vendors involved in the project. I was also the primary instructional designer for the required training and chief strategist for the pilot methodology.”

Consultancy case study

“Lack of communications from the dealership prior to the pilot. The client didn’t want anyone else contacting the dealer ship prior to the. Outside training facilitators with their own ideas for instructional design.. The trainer and I had very different opinions as to what constitutes good instructional design.”

Challenges

What skills taught in our programmes can help establish me as a more effective consultant?

Putting theory into practice

“Understanding the value of Sensemaking. I had been doing it as a leader for several years but was unaware of the theory behind it. Leading change that way just made sense to me. Know I know why.”Ken Gregson

Final Research ProjectConsultancy Option

Let’s take some Questions! Enter your question into the Q&A Box

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