Organize sta socials and team development ac-vi-es
Serve as a resource to your fellow RA sta Serve as a liaison between the RA sta and HD
AHD Job Descrip-on
Sta Development and Support
Organize sta socials and team development ac-vi-es
Personal Relationships
Working Relationships
Damage!
Strengthen!
Discomforts
Incidents
Misunderstandings
Tension CRISIES
3 UPs of Conict Media-on
BoLle It UP Blow it UP Fix It Up
3 UPs of Conict Media-on
Blow it UP
Case Study Numero Uno
RA Katniss Everdeen comes to you because she has a problem with RA Ee Trinket. Everdeen stated that the other night at 9pm she heard loud noises coming from the hall. When she went to take a look, she saw Trinket bera-ng her residents and screaming at them to be quiet. As Trinket marched downstairs she turned to Everdeen and told her If you wont keep your residents under control, I will, and stormed back to her room. How would you as AHD address this situa-on?
3 UPs of Conict Media-on
BoLle It UP
Case Study LeLre B
You overhear RA Rachel McAdams and RA Herman Boone talking about RA Ryan Gosling. McAdams and Boone do not feel as though Gosling is working well with the rest of the team. Whenever he is on call the other RAs will walk around the hall as well because they are not condent he will actually do his rounds. Gosling is the last person on every RAs list when they need someone to cover the duty phone because they know he wont be able to help. Finally, when planning events in sta mee-ngs, they purposefully leave him with the easiest tasks because they feel as though him doing something is at least beLer than nothing. How would you as AHD address this situa-on?
3 UPs of Conict Media-on
Fix It Up
AHD Job Descrip-on
Sta Development and Support
Organize sta socials and team development ac-vi-es
Serve as a resource to your fellow RA sta
8 Rules for Eec-ve Feedback
1. Lead with Ques-ons 2. Know Yourself 3. Never give feedback when angry 4. Know Who youre talking to 5. Only give cri-cism when invited 6. Make sure you are seen as having authority to
give feedback 7. Ask Does the demand for change reect your
needs or a valid cri-que? 8. Expect Defensiveness, Change may come later
At the heart of our loathing of criticism is the fear of exclusion or loss of
connection
-Peter Gray
AHD Job Descrip-on
Sta Development and Support
Organize sta socials and team development ac-vi-es
Serve as a resource to your fellow RA sta Serve as a liaison between the RA sta and HD
