Comsys Staffing Solutions Overview

IT Staffing Solutions

Do business. We’re IT.

Overview

©COMSYS. ALL RIGHTS RESERVED


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Company Profile

Service Offering– Leading provider of technical, business process, and IT staffing solutions– Diverse service portfolio and broad client base– Core business complemented by permanent recruiting and placement, managed project

solutions, and process outsourcing

Size/Presence– Built on more than 36 years of experience – Approximately 800 staff employees and over 5,000 consultants– 52 offices across the United States with offices in Puerto Rico, Canada and U.K.

– Branch office structure coordinated by a strategic account management organization “deliver big”, “act small”

– Technology stacks supported by distinct, dedicated practices– More than 1,100 customers with significant coverage of Fortune 500

Financial Background– Public company (NASDAQ: CITP)– Financial stability: $727.1M in 2008 revenue



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Broad Geographic Footprint



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Financial Stability

Solid financial fundamentals– Nearly $730 million in revenues– Cash flow positive

Efficient use of capital– Minimal debt usage

(1.1x times EBITDA as of Q4 08)– Debt facilities ample to support

continued growth Publicly traded company

– Traded on NASDAQ – CITP– Undergo annual audits– Full visibility into company through

regulatory reporting– Solid internal controls

(compliant with Sarbanes Oxley Sec. 404 requirements)

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$736$743

$727

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2005 2006 2007 2008

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2005 2006 2007 2008

EPS by year:

Revenues by year (in millions):



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Success Built on Relationships

Telecommunications• BellSouth, 18 yrs• Verizon, 16 yrs• AT&T/Cingular, 15 yrs• XO Communications, 5 yrs

Government• State of California, 16 yrs• State of Georgia, 12 yrs• State of Texas, 11 yrs• State of New York, 8 yrs

Financial Services• Charles Schwab,16 yrs• Bank of America, 10 yrs• Allstate, 9 yrs• Edward Jones, 12 yrs• AIG, 6 yrs• Wells Fargo, 6 yrs• Citigroup, 2 yrs

Life Sciences/Pharmaceutical• Pfizer, 19 yrs• Abbott Laboratories, 10 yrs• Johnson & Johnson, 6 yrs• Amgen, 5 yrs• Beckman Coulter, 5 yrs• Genentech, 4 yrs• AmerisourceBergen, 4 yrs• AstraZeneca, 3 yrs

Manufacturing• Nike, 15 yrs• 3M, 15 yrs• Kraft Foods, 14 yrs• Procter & Gamble, 12 yrs• Pillsbury, 12 yrs• Boeing, 7 yrs• Toyota, 4 yrs

Professional Services• AT&T, 9 yrs• Deloitte & Touche, 7 yrs• Accenture, 6 yrs• KPMG, 5 yrs

Technology• IBM, 18 yrs• Unisys, 15 yrs• EDS, 10 yrs• Cisco Systems, 11 yrs• Verisign, 5 yrs• Hewlett Packard, 3 yrs

Energy• ExxonMobil, 17 yrs• Mirant, 8 yrs• PacifiCorp, 5 yrs• Duke Energy, 3 yrs

Healthcare/Medical• McKesson, 12 yrs• CareFirst, 10 yrs• Highmark, 10 yrs• Kaiser Permanente, 10 yrs• United Healthcare, 10 yrs• Express Scripts, 9 yrs• Blue Cross Blue Shield Assoc., 10 yrs• Providence Health, 8 yrs

Retail• Circuit City, 11 yrs• Starbucks, 8 yrs• TJX Companies, 7 yrs• Home Depot, 5 yrs• The Limited, 4 yrs• eBay, 4 yrs• Autotrader.com, 1 yr

Transportation• United Airlines, 10 yrs• Eagle Global Logistics, 4 yrs• Federal Express, 6 yrs

Media/Entertainment• Disney, 3 yrs• Getty Images, 3 yrs• Discovery, 4 yrs

Representative Clients



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Suite of Complementary Services

MANAGED SOLUTIONS – Development Solutions

– Infrastructure & Data Solutions

– Business Intelligence

– Analytics (dedicated Clinical and SAS)

– ERP (dedicated SAP Practice)

– Content Lifecycle Management

– 7 offsite development centers Development/Support

Testing

IT STAFFING SOLUTIONS– Rapidly deliver qualified consultants

and project managers

– Short-term and long-term IT staffing services on-site across entire IT infrastructure

– Recruitment and Permanent Placement

PROCESS SOLUTIONS

Integrated Resource Fulfillment (IRF)

– Vendor Management Services (VMS)

– Managed Service Provider (MSP)

– Services Procurement Management (SPM)

– Recruitment Process Outsourcing (RPO)

– HR Consulting (HRO)

– Vendor Sunset (management of non-preferred vendor resources)

– Software as a Service (automation supporting VMS, SPM, and RPO)

Managed Service Provider (MSP) for the content lifecycle

Services Procurement Management (SPM) for the content lifecycle



Recruiting and Retention



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Proven Recruiting Model



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Phase III Recruiter conducts:

– In-person interview– Extensive reference check– Extensive work history review

Chronological detail, gaps Technical experience Irrelevant work history Short assignments

Phase IV Technical Screening Program

– Recruiter utilizes current consultants/Managed Solutions SMEs who are proven within the specific skill-sets to handle technical screenings as well as offer a domain specific screening layer

– Recruiter utilizes Brainbench for technical testing as required by client

More than 250 IT tests on Internet Real-time test results allows skills to be assessed

quickly

Phase I Recruiter:

– Pre-qualifies potential consultants

– Breaks down skill set

Phase II Recruiter determines if

consultant and the job requirement match:– Candidate’s reasons for the

current job search– Career goals and professional

interests– Reviews job requirement with

consultant– Screen the consultant utilizing

pre-developed, pre-qualifying skill set questionnaires

Four-Phase Screening



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National Fulfillment Organization

Comprised of distinct internal and external groups including:

National Requisition Management Team: Point of Contact for Strategic accounts requiring internal requirement management support.

National Fulfillment Recruiting Team: Dedicated recruiting support to select Strategic Accounts.

National Recruiting Center (NRC): Virtual recruiting bench for COMSYS branch offices and serves as a recruiting SWAT team.



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Consultant Retention

COMSYS developed a comprehensive retention program to:– combat threats in a tightening market– complement consultant compensation

COMSYS commits to a high touch, high service culture for our consultants to create an ‘Employer of Choice’ environment.– Field Consultant Services Mangers

Consultant retention strategy and activities Consultant Remarketing efforts Consultant Communication Training and Career Path Development Administrative support Consultant Local Newsletters

– Centralized Consultant Care Call Center Welcome calls to all consultants 30, 90, 180 day satisfaction call to all consultants Birthday e-cards sent to all consultants End of assignment interviews with all consultants



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Retention Programs

IT Project Diversity – Wide variety of companies, industries and IT engagements

Competitive Salary – We know the pay for markets by skill and experience

Enhanced Benefits – Comprehensive benefit plans

Extensive training and development – Skillport e-learning platform and online access to Books24X7

Award & Recognition – Recognizing consultants for outstanding achievement, initiative, and contributions.

Unique intranet presence for consultants, including Building Blocks for Success

Robust remarketing program that uses technology and a proven process to redeploy consultants into other client projects at the conclusion of their assignment.



COMSYS Approach and Quality Commitment



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COMSYS Solution

Tailored service levels and delivery standards– built around known requirements and joint discovery– aligned with client objectives and contractual requirements

Delivery framework and resources aligned with:– geography– utilization – skill/domain expertise requirements

Custom processes and procedures– formal client-specific on-boarding/off-boarding

orientation to client operating environment and culture client contractual and process compliance points

Cohesive program across geographies and business units– COMSYS Strategic Accounts Team ensures consistent application and

adherence to procedure– accountability – to executive level– visibility into activity, performance, and spend – across program



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Accountability

COMSYS understands the importance of: Developing a clear understanding of mutual expectations and

requirements

Establishing measurable goals and objectives and associated SLAs

Committing to meet expectations and deliver on requirements

Quarterly Scorecards

Ongoing feedback and corrective action



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Process Improvement

COMSYS regularly reviews, audits, and improves our business processes and methods.

COMSYS regularly fine-tunes our techniques, staff, policies, procedures, and corporate goals to provide our clients with the best resources and solutions available.

COMSYS five process goals are incorporated in our business processes and operating strategies:– Create a Positive Environment

– Identify Process Objectives

– Identify Measurement Characteristics

– Manage Process Variation

– Continually Improve the Process



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Satisfaction Guarantee

Our clients may request replacement of a COMSYS consultant for any reason during the first two contract weeks.

COMSYS will:– not bill for the consultant’s time.– promptly locate a suitable replacement.

Guarantee applies to all assignments.



Why COMSYS?



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We can deliver results…

Financial stability & geographic footprint Full spectrum IT resources and solutions Blue chip client track record and experience Our High Touch High Quality approach to IT staffing

– Offers clients and candidates the ultimate in one-to-one service – We are specialists – we focus on the top talent our clients want– We deal with the “end users” of our candidates and our solutions– We “speak the language” of experts – the clients and candidates

we serve. World class recruiting model and resources We stand out in our drive and ability to

“deliver big” and “act small”



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Core Values

Philosophy– Build a team environment, provide clear and concise goals and provide consistent

feedback. – Respect employees, believe in our people, and treat employees as the solution, not

the problem. – Integrity… Simply keep our commitments. – Uncompromising commitment to customer service

Expectations– Highest integrity in all dealings with customers, consultants and fellow employees. – Do the right things right. Think before we act so that our efforts and our

commitments are focused where they count most. – Focus on quality and continuous improvement – Never try to cover mistakes. Admit mistakes and learn from them. Remember,

mistakes are one of the best ways to learn. We fail only if we don’t learn from our mistakes.

– Have fun… Be passionate about your job… Celebrate the success



Kasey ComptonAccount ManagerP: 310-706-4116

[email protected]

Thank you…