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Caban is a collaboration of like-minded entrepreneurs, each with substantial experience and expertise. We thrive on building people and embrace the concept of social capitalism. We are here to show you the win-win scenario in action. INTRODUCTION

Closing The Deal

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http://www.XtraordinaryWomen.co.za www.XtraordinaryWomen.co.za Xtraordinary Women is a platform that LEADS, INSPIRES, SUPPORTS & RECOGNISES Women Entrepreneurs in South Africa. We are passionate about supporting South African Women, with an honest desire to inspire Women to DREAM BIG and to live their lives with purpose, no matter where they are in their journey. We do this through hosting effective Business Networking Meetings, Workshops, Success in High Heels Cocktail Evenings and much more. XTRAORDINARY WOMEN: SOMERSET WEST NETWORKING BREAKFAST - 03 OCTOBER 2013 TOPIC: Closing the Deal by Lizelle Coombs "Closing" is the process of getting final agreement to your negotiation or proposal. Timing is everthing, especially if the negotiation is related to selling or obtaining buy-in to an important project. Lizelle will shed some light on handling objections effectively and knowing when to walk away, "NO "does not always mean “It's Over”. These are all handy skills to obtain in deal closing. Find your selling personality, and practice until you know what works for you – you will be amazed at the hidden salesperson inside you! About our Guest Speaker: Lizelle recently became the first woman to hold the position of Director at Caban Investments. Before joining Caban Investments, Lizelle established a business support franchise that focused on providing assistance to other entrepreneurs and business owners. The franchise, which has since merged into the Caban structure, is set up to empower women who are qualified in administration, bookkeeping and accounting skills. “I knew I wanted to start my own business when my first child was born. I wanted the freedom to make my own timelines,” Lizelle explains. “I always enjoyed administration and organizing things. I have an extreme fondness for paperwork and back office structures. I love mapping out processes and to figure out practical ways of making things work smoothly. I worked as a very successful PA and project manager for many years and knew where my talents were! Lizelle started her business part time while still employed in 2000. “I started moonlighting, offering my services as a part time administrator and PA, and helping people to streamline the operational side of their offices,” says Lizelle. “It soon developed into a full time job, and I started employing admin staff and also offering bookkeeping services.” She officially became an independent entrepreneur in July 2006.

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  • 1. Caban is a collaboration of like-minded entrepreneurs, each with substantial experience and expertise. We thrive on building people and embrace the concept of social capitalism. We are here to show you the win-win scenario in action. INTRODUCTION

2. We believe that entrepreneurs require more than just cash. They require a range of services as well as mentorship to lift the profile of the company to increase sales and obtain start up or development capital for their company. After a due diligence is passed, we will support the business, on credit, to take it to the desired level. We will provide support services and introduce you to our angel investors. You repay us once you are profitable. HOW DO WE HELP ENTREPRENEURS 3. A core focus is to invest in high-growth opportunities to maximise returns for shareholders. Our investment focus is in the renewable energy industry through the UEG Group as well as in innovative entrepreneurial ventures. Caban Investments SA is scheduled to list on the JSE in Nov 2017. Share price currently 8c/share with options to swop 60% of your SA shares for shares in Caban Capital PLC in the UK (to be listed on AIM in June 2014) Ask me about investing in Caban the ROI is phenomenal and you also support entrepreneurs in South Africa. MAKE MONEY & SUPPORT ENTREPRENEURSHIP IN SOUTH AFRICA 4. CLOSING THE DEAL Presented by Lizelle Coombs 5. Find your working style Please complete the questionnaire & scorecard You have 5 minutes Change the way you look at things and the things you look at change. Wayne W. Dyer 6. Verbal (Use of Words) Vocal (Tone of voice) Visual (Body Language) Office (Workspace) GREEN Ask more than tell Listen more than talk Reserve Opinion Less verbal Steady warm delivery Less forceful tone Lower volume Slower speech Intermittent eye contact Gentle handshake Exhibits patience Slower movement May contain photos and personal items Decorated in relaxed, and friendly manner Open and informal BLUE Fact and task orientated Limited sharing of feeling More formal and proper Focused conversation Precise information Little inflection Few pitch variations Less variety in vocal quality Few facial expressions Non contact orientated Few gestures Desk appear structured and organised Decorated functionally for working Find your working style 7. Verbal (Use of Words) Vocal (Tone of voice) Visual (Body Language) Office (Workspace) RED Tell more than ask Talk more than listen Blunt and to the point Facts over feelings More vocal variety More forceful tone Communicate readily Faster speech Firm handshake Steady eye contact Gesture to emphasize point Display impatience Fast moving Walls contain achievements or large planning calendar Desk large and seating arrangements formal Work and material separated into piles YELLOW Tell Stories, Share personal feelings Informal speech Express opinions readily Flexible time perspective Digress from topic Lots of inflection More pitch variation Variety in vocal quality Dramatic High volume Fast speech Animated facial expression Much body/hand movement Contact orientated Spontaneous actions Desk disorientated but know where everything is Walls contain awards and pat-on-back notes etc. Open area with friendly seating Find your working style 8. Develop your selling personality Practice mastering these characteristics within your working style. It will greatly improve your sales ability: Perseverance Empathy Resilience Sincerity Open mindedness Neat appearance Loyalty Confidence Common sense Co-operation Enthusiasm Simplicity Self-motivate Time management Sense of humour Listening 9. Objection handling Time I have no time to listen/think about it Interest I am not interested in what you have Money I do not have any money now Reasons people will respond negatively to a pitch: 10. Objection handling Try to understand what the underlying emotion is for the objection why is the person saying NO. Acknowledge the objection (be interested ) Ask a question that puts you back in control of the conversation Dont CLOSE the conversation leave with an open ended solution 11. Major reasons for not closing a deal 1. Knock the competition. 2. No self-confidence. 3. Does not come to the point quickly enough 4. A know- it- all. 5. Talks too much and asks too little (boring). 6. Knows little about the product, service or competitors. 7. Pounces back with clever clichs and reacts badly to the clients opinion. 8. Appears to be interested only in selling the product. 9. Exaggerates the benefits of the product or service. 10. Gives poor overall presentation. 11. Knows nothing about the clients needs. 12. No enthusiasm. 13. Interrupts the client. 14. Has a poor personal appearance. 15. Puts too much pressure on the client to buy. 16. Makes no attempt to close the sale. 17. Tries too hard to impress. (according to client surveys) 12. When to close Your goal in closing is to reach agreement with the client on the appropriate next steps, if any, for moving a mutually beneficial decision forward. WHEN TO CLOSE 1. The client signals a readiness to move ahead ("buying" signal) or 2. The client has accepted the benefits you've described 13. Practice...be prepared 14. Caban Investments www.caban.co.za [email protected] Tel: 0861 111 950 Caban Investments is passionate about creating an enabling and sustainable environment for entrepreneurs. Thank you!