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Building Capability through Partnership

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How to achieve faster and better change…

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Page 1: Building Capability through Partnership

Building capability through partnership Sam Bradley | April 2012 | AGL Energy Ltd

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› The Australian Gas Light Company (AGLC) was formed in Sydney in 1837. It supplied gas for the first public lighting of a street lamp in Sydney in 1841 and was the second company to be listed on the then Sydney Stock Exchange.

› On 6 October 2006, AGLC and Alinta Limited shareholders approved the merger of AGLC’s infrastructures assets with Alinta and the subsequent separation of AGL Energy Limited (AGL).

› This was subsequently approved by the Federal Court of Australia on 9 October 2006, and AGL began trading on the Australian Securities Exchange on 12 October 2006.

Where we started…

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

Page 3: Building Capability through Partnership

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Where we are now…

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

› AGL is one of Australia’s leading integrated renewable energy companies and is Australia’s largest private owner, operator and developer of renewable generation assets.

› AGL is currently servicing more than 3.4 million customer accounts.

› Listed on the Australian Securities Exchange (ASX code: AGK), AGL is an S&P/ASX 50 company with a market capitalisation of around $7.0 billion.

› At AGL we are creating energy solutions for the communities of today and tomorrow.

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Our recruitment challenge at AGL

Component Current Practice & Opportunities

Strategy Agency driven decentralised recruitment model & therefore high cost with inconsistent results

Unmanaged contractor workforce with limited protocols around rates, margins, on costs and contractor efficiencies

EVP & Branding Unable to consistently execute EVP and brand to external market

Sourcing Traditional sourcing methods such as agency & print advertising used to source candidates.

No opportunity to leverage multi channel sourcing strategies such as social media, referral programs and passive candidate attraction strategies.

Technology No use of recruitment technology

No capability for talent pooling

Limited metric, reporting and recruitment tracking capability

Vendor Management

Lack of compliance to supplier panel and agreed fees

71 agencies used to support all of AGL’s recruitment in FY10

Process Inconsistent assessment processes, candidate experience, branding and EVP

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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Our RPO Journey

October 2009 – AGL Careers Established

Customer Services RPO in place with FutureStep

( 3 Careers BPs based in Adelaide)

October 2011 – AGL Careers Grows

AGL Perm recruitment RPO in place

(9 BPs across Adelaide, Melbourne and Sydney)

June 2012 - AGL Careers Complete

Contract & Temp recruitment RPO in place

(12 BPs across Adelaide, Melbourne and Sydney)

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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» Presentation Title

» February 2008

» AGL Internal

Key Lessons Learnt (and still learning...)

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How to achieve faster and better change...

Future Way of

Working

The way

people

work now

Reduce time to ROI

Reduce loss in performance Improve sustainability

Increase success rate Future Way of

Working

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

Page 8: Building Capability through Partnership

8 By using our change management methodology …People Centred Implementation

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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Building a Partnership

- Burning platform was more than cost … key messages around quality of outcomes, repeatable experience, consistency in brand representation, seamless and hassle free were all critical

- Contract is not the first point of call

- Integrating the team is essential to success – part of the P&C team & located together

- Partnership is 2 way – listening to the customer and willingness to learn and flex the model for joint success

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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Choosing the right people

- AGL owner was essential – do not delegate strategy

- AGL part of the selection process

- Values alignment: customer, delivery, one team

- Core capabilities & qualities: relationship builder, technical expert, professional & personable, sense of humour, diligence and interest in our business

- Structure, roles, location and capacity – flexibility for the right people and continue to monitor

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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Building credibility & trust

- Taking time to manage the change from a people focus and understanding your stakeholder network … one size does not fit all

- Listen and act on the feedback – forums established and governance structures in place

- Promote the successes formally through reporting and Business Case ROI … and always be authentic about mistakes

- And most importantly...

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd

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Building credibility & trust Set the expectations of what is achievable – Y1, Y2, Y3 – and then deliver what is expected

Implementation & service delivery

Specialize & Provide Knowledge Services

Full Optimization

•Implement people, process and technology •85% Direct Perm • Dashboard Reporting •Interview Architect • Managed Service Contingent Model •Hiring Manager and candidate care

•Fully leverage sourcing framework •90% Direct Perm • Analysis of spend/channel • Reporting & Analytical Services •Evaluation of new hire performance year 1

•Referral program

•Strategic Sourcing

•Integrated Talent Mgt Strategy •Extended Technology utilisation •Ongoing service evolution • Detailed talent pooling and forecasting • Evaluation of new hires performance (yr 1 & 2) •Strategic workforce planning

Stage 1 Stage 2 Stage 3

Servic

es P

ro

vid

ed

Ben

efi

ts /

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» Presentation Title

» February 2008

» AGL Internal

Thank you!

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PCI builds commitment

Hear Understand

Support

Act

Use

Own

Acceptance

Awareness

Commitment

Time

Level of

Com

mitm

ent

» Building Capability through Partnership

» April 2012

» AGL Energy Pty Ltd