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Jennifer Ferris, CCP Sr. Compensation Professional Mykkah Herner, MA, CCP Director of ISX Services www.payscale.com

Best Practices in Managing Employee Turnover

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Page 1: Best Practices in Managing Employee Turnover

Jennifer Ferris, CCPSr. Compensation Professional

Mykkah Herner, MA, CCPDirector of ISX Services

www.payscale.com

Page 2: Best Practices in Managing Employee Turnover

Ivan HurttS E N I O R P R O D U C T M A N A G E R

B A M B O O H R

[email protected]

www.linkedin.com/in/ihurtt

Mykkah HernerM O D E R N C O M P E V A N G E L I S T

P A Y S C A L E

@mykkah_herner

[email protected]

www.linkedin.com/in/mykkahherner

Page 3: Best Practices in Managing Employee Turnover

A Changed Perspective

Page 4: Best Practices in Managing Employee Turnover

Millennials will comprise 75% of the global workforce by 2025. - Deloitte

Millennials

91% of Millennials expect to stay with your company fewer than three years. – Future Workplace

v75%

v91%

Average tenure for Millennials is 2 years (5 years for Gen X)– Payscale

v2yrs

Page 5: Best Practices in Managing Employee Turnover

43%

1yr

90-200%

Within the next 10 years, 43% of the US workforce will be eligible for retirement- Forbes

Baby Boomers

Among the jobs that 39-44 year olds began, one third ended in less than a year– Forbes

Cost of replacing an employee is between 90-200% of their annual salary.– SHRM

Page 6: Best Practices in Managing Employee Turnover

83%

23m

52%

83% Of executives say they’re increasing contingent workers.- Oxford Economics

Contingent Workers

There’s projected to be 23 million contingent workers by 2017 (up 26% in 2 years)– MBO Partners

52% of Millennials expect to work independently (82% in emerging markets).– Deloitte

Page 7: Best Practices in Managing Employee Turnover

• Workforce competency and skills gap

• Increased competition

• Globalization

• Culture

• Competition for talent

• Stresses on work-life balance

• Etc.

Additional Dynamics

Page 8: Best Practices in Managing Employee Turnover

–Bersin by Deloitte

Page 9: Best Practices in Managing Employee Turnover

–Ram Charan Best-selling Author, World-renowned Business Advisor

Page 10: Best Practices in Managing Employee Turnover

Defining and Quantifying Turnover

Page 11: Best Practices in Managing Employee Turnover
Page 12: Best Practices in Managing Employee Turnover

the rate at which people leave a place, company, etc., and are replaced by

others

Page 13: Best Practices in Managing Employee Turnover

Good Turnover vs. Bad Turnover

Add good complexity

Low Performer

High Performer

VoluntaryInvoluntary

Page 14: Best Practices in Managing Employee Turnover

Retention is Still a Major Concern

PayScale 2016 CBPR

Page 15: Best Practices in Managing Employee Turnover

Retention Compensation

Recruitment

Engagement

Development

Page 16: Best Practices in Managing Employee Turnover

Common Myths of Employee Turnover

Page 17: Best Practices in Managing Employee Turnover

Turnover is Always Bad

http://lolsheaven.com/

Page 18: Best Practices in Managing Employee Turnover

Turnover is bad for morale

Image: https://www.funergizers.com/3-Massive-Mistakes-Which-Lead-to-Low-Staff-Morale

Page 19: Best Practices in Managing Employee Turnover

We can predict turnover based on generation

Page 20: Best Practices in Managing Employee Turnover

Turnover is alwaystime-consuming and costly

Page 21: Best Practices in Managing Employee Turnover

The Role of Corporate Culture in Turnover

Page 22: Best Practices in Managing Employee Turnover

Next Gen vs Traditional Organization

Flexible work environment

Training ground

Strong leadership

Transparency of decisions and pay

Industry and/or job function

Millennials vs Highly tenured

Page 23: Best Practices in Managing Employee Turnover

"HR today sits smack-dab in the middle of the most compelling competitive battleground in business, where companies deploy and fight over that most valuable of resources—workforce talent."

-Matthew D. BreitfelderHBR: “Why did we ever go into HR”

Page 24: Best Practices in Managing Employee Turnover

BusinessValue

H

L

Strategic

Operational

Micro Small Mid Large

HR viewed as a cost centerTransactional HR High-Impact HR

HR as a strategic investment

Evolution of HR

Page 25: Best Practices in Managing Employee Turnover

BusinessValue

H

L

Strategic

Operational

Micro Small Mid Large

Evolution of HR

HR viewed as a cost centerTransactional HR High-Impact HR

HR as a strategic investment

Page 26: Best Practices in Managing Employee Turnover

Understand your true worthas a strategic necessity

Eliminate the unnecessaryshed all the dead weight

Organize your informationto lay a foundation for insight

Automate the operationalset yourself free to do great work

Maximize business valuealign activities to strategic outcomes

Solve meaningful problemslearn to think, act, and win like a business.

Measure and reportthe value and impact of your work

ESCAPE ELEVATE

Page 27: Best Practices in Managing Employee Turnover

The Impact of Turnover on your

Business

Page 28: Best Practices in Managing Employee Turnover

• Morale• Engagement• Performance• Training• Knowledge retention• Nimble to market changes• Cost to replace

http://www.corporatelearningnetwork.com/

Page 29: Best Practices in Managing Employee Turnover

Setting Your Comp Plan Up for Success

Page 30: Best Practices in Managing Employee Turnover

http://businessmodelalchemist.com/blog/2011/11/make-your-business-model-clear-with-vivid-thinking-guest-post-by-dan-roam.html

Solid Base Pay Plan

Clear Strategy

Incentive Plan

Competitive Market Pay

Page 31: Best Practices in Managing Employee Turnover

What is the right compensation mix for my org?

Page 32: Best Practices in Managing Employee Turnover

Compensation Strategy

Talent Market(s)

Industry Size

Location Org type

Level of competitiveness

How aggressively

to pay

What to reward

Performance, Experience,

etc

Page 33: Best Practices in Managing Employee Turnover

How do organizations use variable pay?

15.8% 18.1%

61.8%

25.7%40.0%

14.4%

PayScale 2016 CBPR

Page 34: Best Practices in Managing Employee Turnover

Recruitment and Retention Plans

Merit-base

d pay plan

Non-discretionary

incentive

based pay p

lan

Discretionary

bonus plan

Stock option/g

rant plan

Learning and developmental o

pportunities

More perks-gym

membersh

ips, ca

tered lunch

, etc

Other (please

specif

y)0.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%

2016 Plans for Recruiting and Retaining Top Performers, by Company Size

Less than 100 Employees 100 - 1,000 Employees More than 1,000 Employees

PayScale 2016 CBPR

Page 35: Best Practices in Managing Employee Turnover

“I found a salary

report on the

internet and it says

I should be paid

more…”

Page 36: Best Practices in Managing Employee Turnover

Immediate Actions

Calculate turnover rate

Identify good and bad turnover

Brainstorm retention efforts that work

Evaluate your comp plan – does it align with org objectives for retention?

Page 37: Best Practices in Managing Employee Turnover

Follow BambooHR and PayScale on social media:

bamboohr.com/blog | payscale.com

Thank you!

Page 38: Best Practices in Managing Employee Turnover

Questions?BambooHR

Check out ondemand videos for Elevate at https://www.bamboohr.com/elevate/

Download our free ebook Turnover: The Good, The Bad, and The Ugly athttp://resources.payscale.com/hr-whitepaper-turnover-the-good-the-bad-

and-the-ugly.html

PayScale