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An Evolutionary Cross Roads Ian Burgess CTO SymetrIQ Monday, 6 September 2010

BCS-JCF September 2010

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Page 1: BCS-JCF September 2010

An Evolutionary Cross Roads

Ian Burgess CTO SymetrIQ

Monday, 6 September 2010

Page 2: BCS-JCF September 2010

Evolution or Revolution

Monday, 6 September 2010

Page 3: BCS-JCF September 2010

“All Evolution in thought and conduct must first appear as heresy and

misconduct”George Bernard Shaw

Monday, 6 September 2010

Page 4: BCS-JCF September 2010

“Technology can bring benefit if and only if it diminishes a limitation”

Dr Eliyhu M Goldratt

Monday, 6 September 2010

Page 5: BCS-JCF September 2010

What are the Internal Technology Changes?

Monday, 6 September 2010

Page 6: BCS-JCF September 2010

1617John Napier

invented logarithms and

constructs

1642Blasie Pascal constructs

adding machine

1694Leibniz

constructs first mechanical

device to +-/*

2010Utility

Computing

Monday, 6 September 2010

Page 7: BCS-JCF September 2010

What are the External Changes?

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Page 8: BCS-JCF September 2010

Economic Change

Budget Accountability

Improvements in Virtulisation

Project horror stories

SAAS Marketing

2014 year most project will have to account for carbon remuneration

Monday, 6 September 2010

Page 9: BCS-JCF September 2010

Changes in Public Cloud UsageIO Outsourcing

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Page 10: BCS-JCF September 2010

By 2012, 20 percent of businesses will own no IT assets. Several interrelated trends are driving the movement toward decreased IT hardware assets, such as virtualization, cloud-enabled services, and employees running personal desktops and notebook systems on corporate networks.

Gartner

Monday, 6 September 2010

Page 11: BCS-JCF September 2010

0

15

30

45

60

Extra Large Large Medium Small

2009 2010

AWS

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Page 12: BCS-JCF September 2010

0

17.5

35

52.5

70

Extra Large Large Medium Small

2009 2010

AWS

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Page 13: BCS-JCF September 2010

Changes in ITO and IO

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Page 14: BCS-JCF September 2010

According to a survey jointly conducted by Bernstein Research and Everest Research Institute, if the business environment of IT customers were to substantially weaken, most buyers believe that there will be a slowdown in on-shore budgets and they will look to move work offshore, which might benefit offshore suppliers

2009

Everest Global

More of the same within BPO, ITO and IOIT Business Cases CriticalIT Staff Skill Changes

2010

Monday, 6 September 2010

Page 15: BCS-JCF September 2010

Growth In Outsourcing - Lack of Skills

The proportion of outsourcing decision-makers who said their organisations aren’t

effective or only somewhat effective at assessing the risks of outsourced projects

55%

75% The proportion of respondents who said their organisation don’t always clearly define requirements of outsourced projects.

The proportion of respondents who said their outsourcing team members don't have the

project management experience and skills to do the job.

50%

Risky Business: Organizational Effectiveness at Managing Risk of Outsourcing

Monday, 6 September 2010

Page 16: BCS-JCF September 2010

What is the Perception?

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Page 17: BCS-JCF September 2010

External Perception

Take Technology of the Critical Path

IT is a blocker to projects

A supporting function not strategic

Large volumes of low level staff

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Page 18: BCS-JCF September 2010

Whats Wrong with this Perception

It distances IT from the strategic and tactical change

Take Technology off the Critical Path

Weakens the position of the IT department

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Page 19: BCS-JCF September 2010

What Changes need to be made to the IT Department?

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Page 20: BCS-JCF September 2010

What is IT HR time and budget being spent on in progressive IT

Departments?

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Page 21: BCS-JCF September 2010

Business Skills

Interpersonal Skills

Technical Skills

Retaining Staff

Recruiting Staff

CIO Insight

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Page 22: BCS-JCF September 2010

Changing the IT department?

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Page 23: BCS-JCF September 2010

The Lazy Systems AdminProject Manager

Contract Manager

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Page 24: BCS-JCF September 2010

QualificationsTechnicalBusinessStrategic

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Page 25: BCS-JCF September 2010

Department Structure

Small in Size (not Less People)

Cross FunctionalKnowledge Workers

Less Core Level IT Skills

Monday, 6 September 2010

Page 26: BCS-JCF September 2010

Ian Burgess

www.ianburgess.me.uk

www.symetrIQ.com

Monday, 6 September 2010