ArtefactsGROUP NO 4DSC

Content What are the artefacts Introduction to SLT SLT logo Vision Mission Values Office layout and Seating pattern Service categories of SLT Subsidiaries of SLT Conclusion References

What are the artefacts?Organizational culture

Visible Hidden

Artefacts Symbols & Slogans Ritual & Ceremonies Stories

Introduction to SLT Has a history of 150 years In 1991

become a Corporation In 1997

Company was privatized Government of Sri Lanka – 49.5% Global telecommunication Holdings – 44.8%

It has 6 million customer base It provides

ICT facilities Services in voice, Services in Data, Services in broadband, Services in wholesale,

Services in enterprises, Services in TV, Services in broadband

SLT logo S-stroke – Sri Lanka Telecom always being up to date The seven spheres

Firstly it forms letter “L” and “T” Secondly symbolizes the seven brand values of SLT

The top four spheres or dots represents the customer care platform of the company

1. Service excellence2. Total customer care3. Total quality management4. Continuous improvement to reach new heights

The bottom three spheres represents the technology platform of the company

1. Forefront of technology2. Building a state-of-the-art network for the future3. Serving the nation (with island wide reach),for today and

tomorrow

Vision and Mission

Vision“ All Sri Lankans seamlessly connected with world-class information, communication and entertainment services.”

Mission“Your trusted and proven partner for innovative and exciting communication experiences delivered with passion, quality and commitment.”

Values1. Customer caring

We put our customers at the center of everything we do2. Trustworthy

We are true to our promises3. Innovative

We continuously invent new opportunities through creative thinking4. Responsive

We are ready to listen and act promptly5. Teamwork

We are one team with a common purpose to achieve common goals6. Excellence

We are committed to exceptional performance7. Result Driven

We are committed to enhancing shareholder value

Office layout and Seating pattern There are two types of branches

1. SLT main branches2. Teleshop branches

There are 4 departments in SLT main branch1. OPMC2. DGM3. Transmission4. Switching

Theme color is blue and white Seating pattern

Uniform of SLT

Peo TV T-shirt Megaline T-shirt Broadband T-shirt

SLT customer promise Customer centered organization SLT services can be categorized into 3 type

Megaline Broadband Peo TV

National Backbone Network (NBN) Life cycle mapping

Interest & Investment in career development Work force management handbook Concept of “One Voice, One Country” Employee equality and well diversified workforce Scholarship programs

Contribution to the environment

i – Sri Lanka and NGN project Amuthuma magazine Reduction of carbon footprint Appointing energy management committee and the

implementation of energy conservation week

Conclusion

Reference www.slt.lk www.slt.lk/about-us/profile/vision-mission-and-value www.Practical-management.com/Organization-Development/Organiz

ation-Culture.html