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brightwavegroup.com Agile Development for large scale learning

Agile Development for Large-scale Learning Projects

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Page 1: Agile Development for Large-scale Learning Projects

brightwavegroup.com

AgileDevelopment

for large scale

learning

Page 2: Agile Development for Large-scale Learning Projects

• More complex combinationsof products and services

• Competition for new revenue streams very high

• Upskilling colleagues providing customer service is paramount

Customer Service: What’s changed?

Page 3: Agile Development for Large-scale Learning Projects

• Integrated & continuouslearning solutions

• Developed fast• Developed concurrently

with product offerings• L&D embedded with other

business functions

What’s the roleof digital in this?

Page 4: Agile Development for Large-scale Learning Projects

Because a Waterfall process:• Takes too long• Requires all the

information from the start

• Is not designed to cope with change

Why Agile?

Page 5: Agile Development for Large-scale Learning Projects

Analysis / setupConsultancy & needs analysis

Design

Design phase

Technical analysisand design

User interface design

Development

Scripting

Course setup

Early build

review

Content build

& testing

Release candidate

(Beta) reviewFinal

releasePost delivery

evaluation

Quality Assurance

Waterfall process

Alpha review

Shared activity

Brightwave activity

Signoff / milestone

Client activity

Content / branding / tech spec supplied

Project kick-off phase

Script review

Design specificatio

n review

Contentworkshop

Page 6: Agile Development for Large-scale Learning Projects

Created to solve “application delivery lag”Move from:• Lots of planning – short development

timeto• Develop early – then iterate

Agile

Page 7: Agile Development for Large-scale Learning Projects

• New processes for customer-facing staff in Capita contact centres

• Requirement = rapid speed to competency with new routing systems

• 3 weeks to implement processes and learning solution together

• Multiple systems-walkthroughs – more than 262 screens of content

In practice…

Page 8: Agile Development for Large-scale Learning Projects

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DAYS 1 – 4Designed the end solution’s look, feel and functionality based on defined technical specifications

DAY 5Received annotated systems-walkthrough procedures as Word documents and screen grabs

15-dayjourney

Page 9: Agile Development for Large-scale Learning Projects

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DAYS 6 – 9Wrote digital learning scripts from annotated walkthroughs. Exported and reformatted systems screenshots for build-readiness

DAYS 7 - 9Quality tested scripts and alphas built directly from scripts – without a client review. Cutting these lengthy review processes requires skill and trust between client and vendor, but is key to avoiding delays

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DAYS 8 – 12Built the course topics independently using Adobe Captivate, chosen for its flexibility and ability to edit directly into the simulation screen

Page 10: Agile Development for Large-scale Learning Projects

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15DAY 15!Released final version of simulated systems training module!

DAYS 13 - 14Reviewed by the client and feedback supplied via spreadsheets and WebEx

DAY 15Amended modules to incorporate client feedback

Page 11: Agile Development for Large-scale Learning Projects

• Digital transformation necessitates agile production of digital learning content

• Reshape your expectations around project timescales for learning

• It’s not a publishing model Develop - Launch - Refine

• Develop a network of skills – both internal and with trusted partners

To sum up