7 Ways To Keep Drivers Happy And Productive

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7 Ways To Keep Drivers Happy and Productive

Driver Retention & Training Is Expensive...

So Keep Them Happy

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Louis DiToro

Might make more of an impact if you gave them some numbers as to how expensive it really is.

● Your routing software should let you manually override optimized routes at any time

● Add or extend existing breaks to make your drivers more productive● When drivers are well rested and happier, their risk of getting into an

accident is lower● Retaining drivers is really important to save time and money on

training replacement drivers

Tip 1: Give Drivers An Extra Break On a Hot Summer Day

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● Traffic isn’t the only thing that slows everything down...● Rainy days and snowstorms reduce walking speed● Example: When entering a building, wiping feet at 60 locations for 10

seconds at each location adds an extra 10 minutes of work per day!⚬ 10 extra minutes could mean: overtime payments, avoiding rush

hour traffic, and missing promised customer time windows.⚬ For a 100 person fleet - that’s 16 hours spent just on wiping feet

every day

Tip 2: Allocate More Time for Service and Travel

During Rainy or Snowy Days



● Big enough screen for bulky gloves● An application designed to work for larger fingers and bulky

gloves● Not flimsy - ruggedized, waterproof, with extra battery life (See

Lifeproof Brand)● Convenient to place/remove from a cradle in the vehicle● Loud speaker that can be heard over loud engine noise

Tip 3: Pick A Smartphone That Is Safe & Easy to Use



● The application should automatically check drivers into a location

● Applications should have the ability to automatically prompt the driver to add notes, take pictures, etc.

● Notify drivers when stops are added, removed, or re-sequenced in their route

● Easily navigating to the next stop on the route should only take one or two screen taps

Tip 4: Highly Automate Common Driver Activities



● Visiting an invalid address or a cancelled pickup/dropoff is really annoying

● Your routing application should dynamically notify drivers any time you make changes at the office

● All route changes should appear on their smartphone almost instantly

● Modern route optimization software permits you to add notes, detailed instructions, and picture attachments to every stop on the route

Tip 5: Keep Drivers Up-to-Date At All Times



● Many studies show that when drivers know that they’re being tracked, that they drive safer, even a simple “How’s my driving sticker helps!”

● By being up-front about GPS tracking with your drivers, you will be able to use it to coach them so that they don’t deviate from routes

● If there is ever a dispute with a driver, you can de-escalate it quickly by referring to the GPS tracking data without your driver feeling like you don’t trust him or that you violated his privacy.

● It might be better to part ways with a driver who is resistant to tracking before spending time and money on training

Tip 6: Try To Be Transparent About GPS Tracking With Your Drivers



Louis DiToro

First sentence needs a period after safe. The next sentence should read: Even a simple "How's my driving" sticker helps.

● No matter how hard your drivers or employees try, they can’t satisfy everyone...

● There are always some customers who blame drivers for:⚬ Missing items and/or broken items⚬ Drivers arriving late and/or outside promised time windows⚬ Services not being completed fully

● Good route optimization software can protect your business and your drivers by:

⚬ Capturing exactly when your driver arrived and departed from a customer location⚬ Permitting your driver to photograph delivered items and services completed⚬ Getting an e-Signature signed directly on the smartphone screen for additional proof

Tip 7: Protect Drivers From Problematic Customers



The Tool You Need Is Already Available

With Route4Me, route optimization comes fully integrated with route and driver management.

● With over a million downloads, drivers around the world are saving hours of work every day.

● Business owners can plan multiple routes in seconds, whether they have 10 or a 100 drivers.

● Keep your drivers safe and legal by using phone or tablet mounts in their vehicles.

● The startup expense is minimal. Just have your drivers use a smartphone.

● Route4Me piggy-backs on the most powerful mapping programs in the world…including Google Maps.

● Whatever changes you create in the office…automatically synchronizes on your driver's phone, even during the middle of a drive.

● Specific time windows, avoiding traffic hot spots and more, you can customize each route as much as needed.



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