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The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

Global Market

Third-Quarter Headlines

Combined ACV $13.9B 21%

As-a-Service ACV $6.2 45%

Combined* Market $28.3B 16%

As-a-Service $10.5B 41%

Traditional $17.7B 5%

Combined* Market $9.5B 11%

As-a-Service $3.7B 20%

Traditional $5.8B 5%

3Q16 ACV YTD ACV

Combined ACV $11.0B 11%

As-a-Service ACV $2.6 28%

As-a-Service ACV $1.7 45%

AMERICAS

EMEA

ASIA PACIFIC

Combined ACV $3.3B 15%

*Combined: AaS + Traditional

Regional Market YTD

HOT INDUSTRIES : MANUFACTURING, RETAIL AND BUSINESS SERVICES

HOT INDUSTRIES : TELECOM AND MANUFACTURING

Global Forecast for 2016

Combined ACV growth expected to be well above 30%

Traditional market expected to be up by mid-single digits

Global Sourcing Market Reaches Record $9.5 Billion in Third Quarter

ALL REGIONS SHOWING HEALTHY GROWTH

IAAS CONTINUES TO OUTPACESAAS IN ACV

ITO CONTINUES DOMINANCE OVER UNEVEN BPO MARKET

AS-A-SERVICE ACV SURPASSES TRADITIONAL ACV IN ASIA PACIFIC FOR FIRST TIME

AS-A-SERVICE NEARLY EQUAL TO TRADITIONAL MARKET IN THE AMERICAS

AS-A-SERVICE GROWTH NOT COMING AT EXPENSE OF TRADITIONAL SOURCING; OVERALL MARKET EXPANDING WITH GROWTH OF CLOUD-FIRST SOLUTIONS

HOT INDUSTRIES: FINANCIAL SERVICES, HEALTHCARE AND BUSINESS SERVICES