Performance Appraisal!

“Human Resource Management” Project Presentation

PresentersWasif Nawaz Baseer KhanAqib Najeeb

Shahrukh Sheikh Maria Sarfaraz

Submitted to: Dr. Shazia Akhtar

Statement of Discussion

“Performance Appraisal should be multifaceted. Supervisor should be able to evaluate their employees, and employees should be able to evaluate their supervisors, and Customers should evaluate them all”.

Performance Appraisal

Concept Purpose Role of Performance Appraisal in: Motivation Training and Development Recruitment.

360-Degree!

The 360 Evolution

At the beginning it was designed for managers or career development

Now the same evaluation process is used from the CEO down to Maintenance

And both are contributing the each other’s evaluation

Who Uses It? 90 percent of Fortune 1000 companies

In our opinion every CompanySchoolFirmSports TeamEtc…

Should use this system for Improvement

The Types 1. Top-Down Employee

Performance Evaluations

2. Peer-to-Peer Employee Performance Evaluations

3. Down-Top Performance Evaluation

4. Self-Assessment Performance Reviews

External Sources

Top-Down Employee Performance Evaluations

Most Common and Most Effective

Assessment given directly from manager

First-line supervisor can be more effective

Becomes more reliable when supervisors are trained

Self-Assessment Performance Reviews

Employee asked to rate themselves

Helps employee reflect on their performance and be an active part of their review

Discussions on how they feel about their performance

Peer-to-Peer Employee Performance Evaluations

Requires same level employees to review each other

No one knows a worker better than those that work with them

Can cause problems if evaluations get back to employees

Upward Evaluation

Subordinates have a unique, often essential,

perspective

Valuable data on supervisory behaviors

Employees feel they have a greater voice

Anonymity is essential

Need precautions

Customer Evaluation

Survey both Internal and External Customers

Setting Customer Service Standards and measuring against these standards

More appropriate for Evaluating Team

360-Degree Performance Reviews• Customers, Suppliers, Peers, and self

assessment direct reports

• Very effective if kept anonymous

• Every angle is accounted for and gives a true performance picture

Why is 360 Valuable to You? Identifies your strengths and weaknesses

from the perspective of others.

Effective Working environment

Improves your productivity and work relationships with those around you.

Strategic Mission The purpose of doing 360 must be clearly

defined

If the mission is to develop and grow all employees must know that it is all for everyone's improvement

If communication breaks down employees could fear everyone attacking them in the evaluations

Be Careful You cannot be reckless with 360’s!

If there are not clear goals set ahead of time then…The evaluations will have no directionThey will be hard to interpret

It is best to have experts conduct these evaluations to ensure maximum effectiveness

&

Closely evaluated goals

Kept employees accountable for their inputs

Helped their employees to use evaluations accurately

Carefully watch for Gaming

Cont… They find with 360 prejudices related to

AgeGenderRaceReligionOr any other factors

• This has lead to great successes for Intel breach thousands benchmark!

Pros of

More comprehensive system because responses are gathered from multiple perspectives

Feedback from peers and others may increase employee self-development

Pros Continued It may lessen prejudices because the

feedback comes from more people, not just one person

Quality of information is better

It complements TQM initiatives by emphasizing internal/external customers and teams

In case of Dis-agreement

Requires training to work

Employees could give dishonest and invalid feedback

Can Be expensive

Cont..

Complex system in combining all responses

Feedback can be intimidating. Employees could feel like they are being “attacked”

Could be conflicting opinions, but accurate from their own standpoints

Helps individuals and companies improve, grow and developed

Provides honest and unbiased helpful feedback

Increasing individuals performance with 360-degree evaluations will lead to overall success for a firm