Killer Integration of Facebook and Email

Integration, Not Isolation

Email

Facebook

3 Areas of Integration

•Strategic Integration

•Channel & Audience Integration

•Message Integration

1. Strategic Integration

84% of Facebook fans are current customers! (DDB)

•Facebook tries to keep the brand top-of-mind among people who have opted-in

•Email tries to keep the brand top-of-mind among people who have opted-in

The Facebook people in your company, and the email people in

your company should be the SAME people

MetricsMetrics are similar, with different names:

• Email subscribes = Facebook likes

• Email unsubscribes = Facebook unsubscribes

• Email opens = Facebook impressions

• Email clicks = Facebook feedback

• Email forwards = Facebook shares

Metrics

Metrics

Advanced Metrics with Pagelever

Pagelever.com

Integrated ROINew cross-channel Google Analytics determines true impact of each channel

http://ar.gy/multichannel

Facebook Valuation via Email

If you know your email investment, you can model Facebook value

http://ar.gy/Facebook (free worksheet)

•Determine TRUE cost per email sent

•Multiply by open rate

• Equals true cost per email view

• Value each Facebook post view event to find monthly value of Facebook

Cost of 2 cents per email sent25% open rate = 8 cents per open

1,780,904 post views/month= Facebook value of $142,472

Scheduling• Use email time of day testing to optimize Facebook status update schedule

• Test nights!

• Use email day of week testing to optimize Facebook status update schedule

• Test weekends!

2. Channel & Audience Integration

One method of contact isn’t enough. Your goal should be to build a touch point corral around your best customers.

• Email subscription

• Facebook like

• Twitter follow

• SMS sign up

•….more

This is how you know you’re doing

something right as a loyalty marketer!

Email Opt-ins on Facebook

• Use your Facebook landing tab as an email opt-in opportunity

• Test putting free content or special offers behind a “fan gate” with email sign-up

http://facebook.com/ConvinceConvert

Facebook Likes on Email Thank You

• Promote your Facebook page on email thank you auto-responder

•When they are in the mood to like you, ask them to “like” you!

Email Opt-ins on Facebook

•Encourage a Facebook “like” in the email unsubscribe process

•Try to maintain at least one touch point

Like Us

Email Subscriptions via Social Log-in

•Companies like Janrain serve unified log-in and database building systems

•Convenience for your site visitors

•Steady stream of data attributes for your company

Use Social Functions in Email to Segment Audience

•Most email providers have some sort of “share with your social network” button

•Track the subscribers that click this button and build a “social media active” database segment for future use

http://ar.gy/emailblog (great email blog)

Include Best Performing Email Products in Facebook Store

• F-commerce is easier than ever

• Integrate email with Facebook store for special fan-only offers

• Test social threshold deals

3. Message Integration

Successful content in email can be used in Facebook, and vice-versa

•Drive behavior wherever subscribers are comfortable performing it

•Demonstrate integration and unification at the message level

Headlines

• Use email subject line testing to optimize Facebook ad headlines

• The reverse also works

• Consider ABCD subject line test in email (if your list is big enough)

• Facebook also enables multiple ads

Images

Images have a sizable impact on click through rate for Facebook ads

• Test multiple images (in combination with headlines) to determine best image for email

•Note: This might also work with Google+, using different images sent to different circles

Content Ideas

•Use the speed and interaction of Facebook to source content for email and your website

•Contest not usually necessary – just ASK

Bring Facebook to Email

•Popular and interesting status updates from fans can become not just “sponsored stories” as Facebook ads, but email content too.

Real-time Email Push

•Given the way Facebook’s Edge Rank (and now Graph Rank) formula works, likes and comments are critical to your content being above the fold – or at all

•Status updates that are successful could be emailed (same day) to boost interactions even more, growing Edge Rank for the brand

Cross-posted Email Components

• Individual, popular pieces of an email newsletter can also be repurposed as Facebook status updates

•Provides a second touch point for some customers

•Gives the ability for instant interaction – boosting Edge Rank

3 Areas of Integration•17 specific killer integration opportunities

•How many are you doing today?

•Do not tackle all of these at once

•Tier the opportunities, and implement/test 2-4 to start

•Remember, your Email people and your Facebook people should be working closely together – or be the same people

Jay BaerConvince & Convert

www.convinceandconvert.comwww.jaybaer.com

@jaybaerFacebook.com/ConvinceConvert

Free chapter:http://ar.gy/now