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10 TIPSF O R A B E T T E R
W O R K F O R C E M A N A G E M E N T S T R A T E G Y
© 2016 Verisae
WAIT.ARE YOUREALLYREADY?
You’re ready to look fora new mobile workforcemanagement system.
GATHERINGREQUIREMENTS
C O M P A N Y . C O M
T O E V A L U A T E Y O U R N E W S O L U T I O N I S I M P O R T A N T
BUT FIRST, GATHER YOURTHOUGHTS.
HERE ARE 10 TIPSTO CONSIDER...
It’s common to put a lot ofeffort around deployment.But you need to think aboutyour service organizationas dynamic and changing.And many times, yourservice organization isforced to change.
DEPLOYMENT ISNOT A ONE-TIMEEFFORT.
1
Often, we see mobile workforce management initiatives starting with the customersatisfaction goals an organization wants to meet. But you need to balance customersatisfaction with how much your service organization wants to invest.
BALANCE CUSTOMERSATISFACTION ANDEFFICIENCY.
2
DESIGN FOR MORETHAN ONE DEVICE.3
Sometimes it’s easier tocollect information aboutan asset with asmartphone. But it maybe easier to fill intimesheets at the end ofthe day with a desktopor laptop computer.Workers should be ableto use the devices thatare best suited to thetasks they’re trying tocomplete.
WHO ISDOING
THEWORK?
4
We call this“The Million Dollar Question”.
Because the answer to“who is doing the work?” can havea big impact on your bottom line.
CAPTURE YOUR SERVICE DNAYour service processes are a significant part of what makes your business
unique. These processes – your service DNA – define you as a serviceprovider and are your strategic assets.
5
REVIEW YOURPLANNINGPROCESSESAND POLICIES.
6Take the service opportunitythrough the planning process,so you can find the balancebetween how much you wantto invest (e.g., travel time)and how effective you are.
Often, performancemanagement is the lastthing to implement. Butthat’s not what shouldhappen. In order to beefficient and effective,you have to establishgoals. And from day one,you have to measureyourself against thosegoals.
DON’T POSTPONEPERFORMANCEMANAGEMENT TO ALATER STAGE.
7
8You can have all the reports in the world, but if these reports don’t
lead to any decisions that would transform your organization,then they’re useless. You have visibility into nothing.
BUILD BALANCED VIEWS
PLANNING IS ANONGOING EFFORT
Planning is an ongoing, continuous decision-making effort. Differentactivities, requiring several technologies, need to be performed alongthe time axis and at different frequencies.
9
REVIEW YOURFIELD SERVICE
STRATEGYIf you essentially copy existing
processes from an old technologyto a new technology, then youhave the perfect recipe for not
improving as a serviceorganization and not beating the
competition.
10
