Enjay AutoCALLCall Centre Solution for Automobile Dealers

The Automobile BOOM

India is Largest Automobile Market (More than 4 M vehicles annually)

Big Demand, Big Customer Expectation

Most Automobile dealers have their own Call Centers for Customer Care.

DMS is not Enough

“Dealer management System DMS”, provided by Car Manufacturer is not enough

DMS is not Enough

No Telephony Integration, No Customisation, No personalised Alerts.

Frustrated with Manual Calling ?

No control over agents, false reporting, No quality control. Business Loss.

Telecalling Solution Wanted

• DMS Integration• Sales & Service Followup• Insurance Sale & Renewal• EPABX Integration • Personalised Alerts to Customer• Customisable and Scalable.

Enjay AutoCALLCall Centre Solution for Automobile Dealers

The Perfect Solution

Telephony• Click to Call• Incoming Popup• Call Logs• Call Recording• Voice Broadcast• EPABX integration• IVR Routing• Conference• Multi Campaigns

CRM• DMS Integration• Lead Management• Service Mgmt.• Reminders and

Followups• SMS / Email

integration• Call allocation and

followup• Insightful Reporting

Telephony CRM• Click to Call• Incoming Popup• Call Logs• Call Recording• Voice Broadcast• EPABX integration• IVR Routing• Conference• Multi Campaigns

• DMS Integration• Lead Management• Service Mgmt.• Reminders and

Followups• SMS / Email

integration• Call allocation and

followup• Insightful Reporting

Enjay AutoCALLCall Centre Solution for Automobile Dealers

The Perfect Solution

Enjay AutoCALLCall Centre Solution for Automobile Dealers

The COMPLETE Solution

Lets take a walkthrough

A Few screenshots Explaining the Experience

Import from your DMS

Customisable Import Templates for your DMS. Import to Enjay AutoCALL

Service Call Management

Every caller gets his list to call, with complete Call Management.

Click to Call

With soft phone, talk handsfree, Hassle free instant connect with customers

Popup Script, Teleprompting

No need to memorise what to speak, the Customised campaign wise script helps.

One Click Call Desposition

Call disposition to help followup and decision making

Complete Customer Details

Having all the information about customer in one Place.

Customer Details (continued. . .)

These details can be customised !!!

Insurance Details

Manage entire Customer information from one location.

Campaign Details

Every Team member has his own task list, monitored by his Supervisor.

Insightful Reports

Every Agent and Admin has his own CUSTOMISABLE Dashboard.

Detailed Reports (eg.)

Userwise, Campaign wise, Calling report

More Reports . . .

Most powerful Reporting Engine, lets you create your own reports.

The InCOMPLETE Client List

• Chowgule Motors (Pune, Satara, Sangli, Goa, Ambegao, Katraj)

• Khodiyar Motors, Surat.• Comet Motors, Surat.• Crystal Honda, Pune.• Audi Call Center, Mumbai• AutoHangar, Mumbai• Mycar (Pune and Kanpur)

Enjay AutoCALLCall Centre Solution for Automobile Dealers

The COMPLETE Solution

Enjay AutoCALLCall Centre Solution for Automobile Dealers

www.enjayworld.com

Call us for a Demo +91-260-6612900