according to @bromfordlab

Paul Taylor@paulbromford

Tom Hartland@thomashartl

andat London 9 12 15

How To Build An Innovation Lab

It’s often easier to make something 10 times better than it is to make it 10% better. And we need 10x gains to solve some of the

biggest problems facing humankind

ASTRO TELLER ON MOONSHOTS

has made a strategic commitment to re-establish the relationship it has with customers and communities

that means everything is up for grabs

nothing is sacred

not so stupid questions:

what is innovation?

what is a lab?

Bouncing ideas around is not innovation

One of the reasons innovation fails to take hold in many organisations is a focus on internal reporting and certainty rather than finding,

testing and exploring

it’s about deliberately thinking of - and applying - new ways to tackle problems or resolve unmet need

Does the world really need another? Nesta Global LabMap

…a unique kind of laboratory – one that creates a dialogue, listening carefully with an open mind to all the voices, and then tries to translate

them, mix them, and amplify them to prototype and develop alternatives.

Do you need an Innovation Lab? Not necessarilyDoes your organisation need an embedded approach to innovation and testing that is measurable? What do you think?!

NETWORKING(dreaming stuff)

REALIsING(ideas into action)

EXPERIMENTING(aiming at breaking)

CONNECTING(holding s**t together)

Lab Skill Sets

Develop Concept

Build Prototype

Test Assumptions

Evaluate & Iterate

Testing and piloting have been natural additions to our innovation pipeline

observation one...

PROMOTES QUALITY CONTROL

Bromford has lots of big ideas

EXPECTATION

REALITY

NOT ALL IDEAS ARE CREATED EQUAL

because...

observation two?

WIDER RANGE OF SOLUTIONS

progressing ideas requires

PROTOTYPES

TESTINGprogressing prototypes requires

considered design +thorough

documentation

observation three!

> CHANCE OF BREAKTHROUGH

S

OK TO FAIL =OK TO TEST RADICAL

IDEAS

OK TO FAIL =OVERCOME INDIVIDUAL

BIASES

✓✓ X

Wait….what?!?

SO WHAT IS A PILOT?

Test One

Test Two

Test Three

Test Four

Test Five

Test Six

Test Seven

IF TESTS HELP SELECT COMPONENTS OF

SERVICE...

PILOTS MEASURE COMPLETE SERVICE

OUR HANDPRINTS ARE ALL OVER: BROMFORD DEAL. BROMFORD DNA. SERVICE OFFER PILOTS. STARTING WELL COACH. A+E YOUTH CONNECTOR. GOOGLE GLASS TESTS. SQUAD WORKING. MULTI SKILLED COACHES. WINTER BUDDIES. LAB SHOW. NEW EXTRA CARE. HUBS. MINECRAFT FOR DEVELOPMENT. COMPLAINTS PROCESS. COMMUNITY CONNECTOR. WIFI FOR CUSTOMERS. LEAVING WELL. RENAL FAILURE. LIGHTNING TALKS. COMMUNITY LETTINGS. CAR PARK SWARM. WICKED PROBLEMS. FUEL POVERTY LAB. BUT ALL PEOPLE REMEMBER US FOR IS A BLOODY DRONE

LESSONSLEARNED

WE ARE NOTHINGWITHOUT DATA +

INSIGHT

GET ON

BOARD...EVERYTHING

IS OK!

HMS Directorship

INNOVATION DIES (OR THRIVES) FROM

THE TOP

TEST MOREPILOT LESS

@bromfordlab

Paul Taylor@paulbromford

Tom Hartland@thomashartl

and

THANK YOU!