www.burnett.co.uk

Providing industry leading insurance, warranty and maintenance products…

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In Partnership with

www.burnett.co.uk

Why Burnett’s

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1. Background- who are we?

2. Areas of Specialism

3. Why are we here?

4. Why insurance in the DSA market is important

5. What cover should you expect

6. Policy conditions-what is and isn’t covered?

7. Handling student claims

8. After sales support

9. Warranty Insurance

10. The Financial Services Authority and TCF

11. Summary

Workshop Topics…

www.burnett.co.uk

Background…who are we?

• Over 30 years experience

• Specialists in the computer insurance, warranty and maintenance market

• Specialists in ICT for the Education and Disabled Students Allowance sectors

• DSA QAG (Disabled Students Allowance Quality Assurance Group) compliant policies

• Financial security of dealing with an FSA Regulated company

• BIBA (British Insurance Brokers Association) member

• Develop long term partnerships with clients

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www.burnett.co.uk

• Being part of the SPB Group means that we have local knowledge and pan European presence.

• Direct binding and delegated authorities with leading insurers including Lloyds of London

• Bespoke products not ‘off the shelf’ ones

• Real-time data transfer integration with our clients systems.

• Totally service focused – over 90% retention.

Background…who are we?

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www.burnett.co.uk

Key Points

• Theft and Accidental Damage covered. Loss cover can also be provided if required

• Nil excess

• Worldwide cover for portable devices

• Full range of products covered

• All claims managed by iansyst

• In house claims team

• Nationwide network of repairers.

Key Points

• 1-4 years extended warranties

• Provides peace of mind should the computer breakdown

• In house claims team

• Nationwide network of repairers

• All Claims managed by iansyst

• Nil Excess

•Full Range of products covered

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Computer Warranty & Maintenance InsuranceComputer, Laptop & Tablet Insurance

Background…Areas of specialism

www.burnett.co.uk

Why are we here?

Student with special needs requires computer equipment applies for a grant

Assessor puts forward proposal for grant. Once approved order goes to iansyst

iansyst provide the computer solution in line with QAG requirements and include Burnett’s Theft and Accidental Damage insurance

Insurance put in place by iansyst, claims dealt with in conjunction with Burnett’s

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www.burnett.co.uk

Why insurance within the DSA is important…

• Non specialist claims handlers-slow repair/replacement turnaround.

• QAG compliant policies, provides peace of mind for the student.

• Dealing with experts who understand the requirements of this market

• Removes the hassle of student having to wait to be reimbursed.

• Our policies include automatic reinstatement following a loss.

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www.burnett.co.uk

Is it fit for purpose

If it says “All Risks” does it mean it?

Should be QAG compliant

Nil Excess & flexible policy durations

Straight forward claims process

Disability Aware staff

Fast turnaround times

Cost Appropriate cover

What cover should you expect?

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www.burnett.co.uk

Policy Conditions…what is covered?• Theft and accidental damage, including negligent and malicious damage• Water damage, liquid damage etc included• No policy excess• Covers all equipment included within the original order, including peripherals, software and programming.• Covers equipment anywhere in the UK and up to 90 days worldwide in any one year• Replacement or repair whichever is more economical, replacement with at least equivalent to original• Repair or replacement managed through iansyst• Cover includes cost of reloading software by iansyst• All courier charges to return equipment included• Cover from 1 year to 5 years as required• Automatic reinstatement of cover following a loss

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www.burnett.co.uk

All insurances have conditions, especially in a competitive market

• Lost or misplaced equipment• Theft unless accompanied by an actual break in or threat of violence• Theft from unlocked vehicles, vehicles overnight or where not in boot out of sight• Wear and tear, gradual deterioration• Fraudulent claims• Theft claims must be reported to the police within 24 hours of discovering the loss• Equipment must be stored, used and if in transit packed suitably

Policy Conditions…what is not covered?

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www.burnett.co.uk

• Specialist expertise in the computer insurance industry

• Disability Awareness trained staff

• Nationwide repair network (field and return to base) if iansyst are unable to undertake the repair; including software reinstallation.

• Close working partnership with iansyst

• Average turn-a-round time for authorised replacements is 5 days

• Dedicated in house claims team, all claims individually assessed.

• All emails responded to within 24 hours

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Handling students’ claims

www.burnett.co.uk

Warranty Insurance

• All equipment must have a warranty for the period of the course• Manufacturer’s warranty not always flexible or correct length• Insured warranty provides

- Financial security- Flexibility, not restricted to one type of equipment or manufacturer- iansyst can manage any claims, not the manufacturer giving greater control- Dedicated Burnett’s claims staff- If combined with a Theft and accidental damage no potential grey areas of cover, is it broken or damaged - Variable period of cover up to 5 years, to dovetail with the standard manufacturer’s warranty- No excess- Flexible repair options, onsite, return to workshop, software reinstallation

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www.burnett.co.uk

• ‘Taking care of your laptop’ information pack

• Ensuring iansyst are fully FSA compliant

• Insurer of good repute

• Regular assessment of the cover provided and how it’s offered

• Enlarged print/alternative media available

• Current awareness of QAG requirements

• Customer services desk for general enquiries manned by ‘real’ people.

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After Sales Support

Don’t just take our word for it…

“iansyst have worked with Burnett’s for

over 8 years and they are our chosen

after sales support partner. We have

found them to have a specialist

knowledge of the industry and deal

with our customers in a timely and

professional manner”.

Janine King, Managing Director, iansyst

www.burnett.co.uk

• What is the Financial Services Authority (FSA)?

• Delegation of FSA authority to iansyst (AR)= Compliant Route to Market

• The FSA principals we are bound by:

- Integrity…………………………………………………………………Over 30 years experience in the industry- Skill, Care and Diligence…………………………………………Disability Awareness trained staff- Management and Control………………………………………In-house claims team and bespoke systems- Financial Prudence…………………………………………………All premiums held separately- Market Conduct……………………………………………………..Policies tailored to the specific risk. Only use ‘A’ Rated Insurers- Customers’ Interests……………………………………………….Meets QAG requirements and Nil Excess- Communications with Client…………………………………..Larger type face for DSA students, plus other forms of media available- Conflicts of Interest………………………………………………..Complaint Escalation Process- Customers-Relationships of Trust……………………………Over 90% renewal retention rate

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Financial Services Authority and Treating the Customer Fairly

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In conclusion make sure…

• Cover is what you expected

• The Insurer has a close relationship with the supplier

• The supplier you’re using is a specialist who knows the market

Does the iansyst and Burnett & Associates partnership achieve this?

ABSOLUTELY!

www.burnett.co.uk

Garry MooreDirector

Thank you

Emily BullBusiness Development Manager

If you have any specific questions please come and find us in the lobby

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